Community Frailty AdministratorNHS
Job summary
We are looking for an organised, compassionate and proactive administrator to join our dedicated Frailty Service team. This is an exciting opportunity to support the delivery of high-quality care for older people living with frailty. As the first point of contact for patients, carers, GPs and healthcare professionals, you will help ensure the service runs smoothly and that patients receive timely support.
You will provide administrative support to the Frailty Clinical Teams across Portsmouth and Petersfield when required, including managing enquiries, processing referrals, maintaining patient records, booking appointments, arranging transport and supporting meetings. You will also work closely with colleagues across the wider administration team and support managers with a range of NHS systems and processes.
Current driving licence required
We are looking for someone with excellent organisational and communication skills who can prioritise a busy workload, work independently and maintain a professional approach when dealing with sensitive situations. Previous administration experience and good IT skills are essential, while NHS experience and knowledge of patient record systems would be an advantage.
In return, you will join a supportive team where your contribution will make a real difference to patients, carers and healthcare professionals every day.
Main duties of the job
To ensure a high standard of administration services is provided, to make recommendations to the Team Lead and implement new developments.
To ensure all computer work and electronic mail are completed promptly and efficiently.
To ensure a comprehensive telephone service is provided to all staff, ensuring that messages are taken and given in a consistent and efficient manner.
Support the Clinical Managers with managing online systems such as ordering, E-roster and SBS
To ensure effective communication with service users, relatives and carers, visitors, staff and others.
To work with colleagues to ensure cross cover of all workloads, without specific instruction
Excellent customer service skills
Timely production of agendas, documentation and taking of minutes
Respond to patients, carers, and other professionals in a courteous, professional, and effective manner whilst upholding Trust Values
Process telephone calls and emails appropriately
Monitor and process electronic and verbal referrals
Update Electronic Patient Records
Book appointments for clinics and provide reception cover for patients and relatives attending clinic appointments
Book Patient Transport as directed where appropriate
Undertake other reasonable administrative duties within the administration teams across HIOW as specified by the team lead
Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence