Patient Support AdvisorNHS
Job summary
As a Patient Support Advisor you will possess exceptional communication & IT skills. Applicants should be reliable, enthusiastic & flexible to cover holidays and sickness. You will possess excellent customer service skills and work well under pressure. In return you will be joining a supportive, friendly & well established practice team.
Main duties of the job
Main duties of the role include patient facing contact, booking appointments over the telephone, liaising with healthcare colleagues both internally & externally, patient administration including registrations and prescription queries.
Job description
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on Emis Web
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
About us
Blossom Health Gosport is a rapidly expanding, forward thinking GP Practice with approximately 6000 patients.
We are located on the ground floor of Gosport War Memorial Hospital and currently employ 2 Salaried GP's, a comprehensive nursing team, including two Advanced Nurse Practitioner Prescribers, and a well established and friendly practice team. At Blossom Health we are committed to providing high quality and compassionate health care to our patients and a supportive working environment for our staff.