Patient Care CoordinatorNHS

Job summary

Diamond Health Group is looking to recruit two dynamic and highly motivated Patient Care Coordinators to join our well-established team.

This is an exciting and varied role within a busy primary care environment, where no two days are the same. The successful candidates will be patient-focused, approachable and committed to providing a high standard of care, support and service to our patients.

Both positions are part-time, 20 hours per week, with flexibility around the working pattern for the successful candidates. Working arrangements will be discussed at interview and confirmed upon appointment.

There will be an expectation to work one late shift each week on a Friday, with a finish time of 6:30pm.

We are looking for individuals who thrive in a busy environment, enjoy working as part of a team and are passionate about delivering a positive experience for our patients.

Main duties of the job

You will assist and direct patients in accessing the appropriate service, or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.

The roll will provide full administration support for the practice and assist with the processing of prescription requests when required.

Job description

Job Summary

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures.

Signpost new and follow-up appointments by telephone and online consult to manage an efficient appointment service

Process post, scanning and accurate coding of documents.

Process prescription requests in accordance with the current repeat prescribing protocol.

Receive prescription queries from patients, pharmacies and all members of staff, and to understand who to approach for help.

Liaise with pharmacies regarding queries, updating them on medication changes to blister packs, and arranging any urgent action required.

To uphold and deliver the values, standards, aims, objectives, and expectations of the Diamond Health Group.

To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.

Please see the attached full Job Description for more information.

About us

Diamond Health Group is situated in central Yeovil, with a branch site on the outskirts at Abbey Manor Park; we are an established and dynamic Practice, with a list size of approximately 14,100 patients. We are a forward-thinking organisation with a multi-professional workforce striving to provide high quality care, education and training. Hendford Lodge Medical Centre is accredited as a training practice and believes in building for the future, having a strong track record of training a range of both health professionals and non-clinical staff.

We offer 27 days annual leave per year plus bank holidays (pro rata) and enrolment into the NHS Pension Scheme.