Patient Navigation Care Co-OrdinatorNHS

Job summary

The Patient Navigation Care Co-Ordinator is a non-clinical role designed to support patients navigating patient pathways across health and social care. Initially, the post will undertake a project based on helping patients navigate the diagnostic pathways for ADHD and Autism but will evolve based on the needs of the patient population and PCN priorities related to tackling health inequalities. You will be the primary point of contact for adults, children, young people and their families considering a diagnosis of Autism or ADHD, guiding them through pre-assessment screening, managing the administrative aspects of referrals and providing compassionate signposting while they wait.

Interviews will take place face to face on Friday 18 September 2026 at Dunton Innovation Centre.

Main duties of the job

You will take referrals from GP surgeries, social prescribers and other teams within the PCN, and work collaboratively with schools and other support agencies where necessary.

You will be knowledgeable in the NHS Right-to-choose pathway and work closely with the social prescribing team and young person's triage and outreach development worker to signpost to relevant support services for patients and their families.

You will need to be self-motivated, able to work autonomously and have excellent written and verbal communication skills.

You will be a strategic thinker with the ability to work collaboratively across several multidisciplinary networks to fulfil the Chesterfield and Dronfield PCN vision.

Experience in General Practice is desired, and you may have already completed the NHS 2-day National requirement personalised accredited care coordination course.

You should be able to work flexibly and adapt to the rapidly changing environment that is primary care.

The successful candidate will be expected to work and travel between Chesterfield & Dronfield PCN practices where necessary.

Job description

Main duties and responsibilities:

1. Take referrals for patients (aged 5+) who are wanting to navigate the ADHD and Autism assessment pathway.

2. Support patients and their families to choose an appropriate provider for assessment.

3. Support patients and their families to prepare relevant pre-assessment questionnaires and paperwork.

4. Support patients and their families to navigate the onboarding process of the chosen provider.

5. Provide information and guidance to patients and their families about the "Right to choose pathway" and answer any questions.

6. Work closely with the social prescribing lead to recognise when it is appropriate to refer onwards for further support.

7. Work closely with the social prescribing team to signpost patients and their families to community and 3rd sector support while awaiting diagnosis.

8. Manage a dynamic short-term caseload of patients to support through the ADHD and Autism assessment journey.

9. Work as part of a multi-disciplinary team, attending MDTs and CSTs where appropriate.

10. Ensuring that work is delivered in a timely and effective manner, the role will require managing and prioritising your own workload, in accordance with the needs of the patients.

11. Build relationships with staff within the local PCN, attending relevant meetings, becoming part of the wider network team.

12. Work sensitively with people, their families and carers to capture key information, enabling tracking referrals into the service and outwards to other services.

13. Take an active role in quality improvements and innovations, e.g. audits, significant events analysis and development of protocols

14. To undertake general administrative duties to support the role.

14. To evolve with the needs of the patient population to support or lead on other care coordination projects as dictated by population health data.

and any other duties commensurate with the role as advised by your line manager

About us

Arc Primary Care is the umbrella organisation of the Primary Care Network (PCN) in Chesterfield and Dronfield. Arc Primary Care is an alliance of GP Practices.

Our members consist of 10 GP practices which cover a population of over 105,000 patients. At Arc we are committed to ensuring the sustainability of General Practice (and the time honoured valued of list-based general practice model) and realising the benefits of working together.

We deliver enhanced services within the PCN designed to support and enhance the services offered by our member GP Practices within Chesterfield. We do this by employing staff to work through the Additional Roles Reimbursement Scheme and finding innovative and sustainable solutions to the changing needs of the Practices; we bid for contracts to help tackle health inequalities and drive up standards of care within the Chesterfield and Dronfield locality.

Our mission: Committed to high quality collaborative person-centred care. Delivered with integrity and transparency, improving health and wellbeing for all.

Benefits of working with us:

• NHS Pension Scheme, offering flexible retirement choices, an ill health retirement pension, life assurance and an optional lump sum on retirement
• On appointment 27 days plus 8 Bank Holiday annual leave entitlement which rises annually with length of service up to 33 days (pro rata for part time staff)
• Up 5 days professional/study leave per annum (pro rata)
• Access to Well-Being Support
• Blue light Card Discount