General Medical AdministratorNHS

Job summary

We are currently recruiting for General Medical Administrators to join our growing and enthusiastic team of administrators here at Ashfields Primary Care Centre in Sandbach. This role will be working with our Medical Secretary Team.

Main duties of the job

You will support the larger administrative team in delivering excellent care to our 28500 patient base. This General Medical Administrator role will cover the Reception and Medical Secretary Team.

The hours for this role will be 18 hours a week, across a Wednesday and a Thursday.

As part of the secretarial team your main duties will include typing and sending referral letters to secondary care and community services, assisting with the coordination of insurance reports, PIP forms, DVLA forms and Firearms certificates, and liaising with secondary care with regards to patient referrals and appointments.

Job description

The following are core responsibilities of a General Medical Administrator covering Medical Secretary role, there may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

Secretarial Duties:

Referrals:

• Accurately process and send referrals via the NHS e-Referral Service (e-RS), ensuring all necessary clinical information is included.
• Monitor and track referral progress and follow up as needed to ensure timely patient care.

Insurance Reports & Subject Access Requests (SARs):

• Complete and return medical reports for insurance companies in line with legal and practice protocols.
• Process Subject Access Requests in accordance with GDPR and data protection regulations.
• Redact confidential third-party or non-relevant information where appropriate.

Clinical Liaison:

• Work closely with GPs, nurses, consultants, and other healthcare professionals to support patient care and documentation needs.

-Act as a point of contact for external providers and respond to administrative queries efficiently.

Administrative Duties:

• Manage incoming and outgoing correspondence, ensuring accurate documentation and prompt responses.
• Maintain patient records and update clinical systems with relevant information.

Confidentiality & Compliance:

• Handle all information with the highest level of confidentiality and professionalism.

-Ensure compliance with data protection, clinical governance, and organisational policies. (GDPR)

Typing & Dictations:

• Type clinical correspondence and documentation from digital dictation, ensuring accuracy, correct formatting, and use of medical terminology.

-Prioritise urgent dictations and ensure timely completion.

About us

Ashfields is a large GP Practice based in Sandbach looking after around 28500 patients. We have a cohesive Clinical and Administrative team to be able to provide a versatile and accessible service for all.

We are a progressive teaching practice and are highly involved in our local Primary Care Network. We encourage training and development, we strive to provide excellent patient care, and are happy to achieve high patient satisfaction scores.