Receptionist/AdministratorNHS

Job summary

The Pinner Road Surgery is a friendly, forward-thinking GP practice in Harrow. We are seeking a committed, enthusiastic and IT-confident individual to join our reception team. You will be the first point of contact for our patients, providing professional and courteous support to both patients and staff. Excellent communication and customer service skills are essential. Experience in a healthcare setting is desirable but not essential. Full training will be provided.

Main duties of the job

As a Receptionist, you will be the first point of contact for our patients and visitors. Your responsibilities will include providing administrative support to the clinical and non-clinical teams, coordinating front-desk activities, greeting patients, handling telephone queries, and managing correspondence.

Main Duties of the Job would include:

• Greet and direct patients and visitors
• Book, amend and cancel appointments via EMIS Web
• Manage patient registrations (new, temporary and updates)
• Handle incoming calls and manage the practice email inbox
• Process incoming/outgoing mail and documentation
• Scan, file and input patient-related data into EMIS Web
• Support administrative requests from clinical staff
• Respect and maintain patient confidentiality at all times

Job description

• To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
• Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
• To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

The Pinner Road Surgery is a progressive and patient-centred GP practice located in Harrow, Middlesex.

We are proud to deliver high-quality NHS primary care services, combining traditional general practice values with modern digital tools.

Our multidisciplinary team includes experienced GPs, clinical pharmacists, independent prescriber, practice nurses, HCA, social prescribers supported by a skilled administrative and care navigation team. We work collaboratively to provide personalised care, support long-term condition management, and improve access to healthcare through innovative systems and online triage.

We are committed to staff development, clinical excellence, and continuous improvement.

Our inclusive, supportive culture encourages learning and leadership at all levels. As we expand our services and digital capabilities, we welcome applications from individuals who are passionate about delivering exceptional care and want to contribute to a forward-thinking practice that values teamwork, accountability, and patient-first service.