BoroughJobsUK public-sector jobs, mapped to your postcode Match my CV NEW Post a job
Bournemouth, Christchurch and Poole Customer Service & Admin

ESR AdministratorNHS

Poole, BH17 0RB Fixed-Term £28,392 to £31,157
Posted 13 October 2026 Closing date 27 October 2026
Checked 23 hours ago · still listed on NHS Jobs Closes in 9 days · 27 Oct 2026
Poole Rail Station (1.4 miles, direct) Norden - Park and Ride (Swanage Railway) (7.5 miles, direct) Seldown Coach Station (1.6 miles, direct)

Job summary

We are looking for a proactive and highly motivated ESR Administrator to join our team during an exciting period of growth, innovation and preparation for the future workforce solution.

We are dedicated to enhancing and expanding the ESR system and services we provide to all staff at Dorset HealthCare University Foundation Trust. As the primary workforce management system used across the NHS, ESR plays a pivotal role in our operations.

By joining our team, you will contribute to driving positive change within the trust, helping us deliver improved services and support to all employees.

The ideal candidate will have previous experience with ESR. As an ESR Administrator you will provide essential support to our staff by managing access and training needs via the service desk, maintaining, reporting, and reviewing accounts, roles, work structure's and data quality within ESR.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

You will play a key role in delivering and maintaining Manager, Administrator, Supervisor and Employee Self-Service. Optimising existing system functionalities, and implementing new features and functionality across various departments and teams.

The role of ESR Administrator will include providing training needs and ongoing support to all staff and their use of Self-Service, and working cooperatively and maintaining close working relationships with our other trusts departments, particularly HR, Payroll, Finance and Rostering.

It is essential that you have excellent IT Skills, including Microsoft Office, Teams and Outlook. Previous experience of ESR and Self-Service is desirable but not essential as full training will be provided. You must be methodical, organised, and work to a high standard with a flexible approach and understanding of the need to respond/deliver work across a diverse area within tight timescales.

The role is based at our Dorset HealthCare HQ site in Poole and a weekly presence is required on site. There may also be the need for occasional travel to our other sites around Dorset. The post holder may be required to work flexibly to meet the needs of the service.

Job description

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Apply / view full listing →
Want more jobs like this? Upload your CV and see the ones that fit.
Match my CV →
More Customer Service & Admin jobs in Bournemouth, Christchurch and Poole

AdministratorNHS

Regent's Park Healthcare
Bournemouth, BH7 7DW Permanent Closes 13 Nov More in Bournemouth, Christchurch and Poole

Job summary Regents Park Healthcare are looking for an Administrator to work within the administration team at the Dorset Heart Clinic. Main duties of the job The right candidate should have 2 years administration experience ideally within NHS or other healthcare settings, strong IT skills and have…

Podiatry & Diabetes Administrator ApprenticeNHS

Dorset HealthCare University NHS Foundation Trust
Boscombe Bournemouth Dorset, BH1 4JQ Permanent £12.71 Expires in 9 days More in Bournemouth, Christchurch and Poole

Job summary You will be required to provide efficient administrative and support for the Podiatry and Diabetes services. The role requires a flexible and dynamic person with good organisational skills, excellent Microsoft computer literacy and a can-do attitude, some the work can at times be…

Receptionist / Practice AdministratorNHS

The Panton Practice
Bournemouth, BH1 3EG Permanent £12.71 Expires in 5 days More in Bournemouth, Christchurch and Poole

Job summary The Panton Practice is looking for a friendly, organised and reliable Receptionist / Administrator to join our busy and supportive GP practice team. This is a varied role at the heart of the practice, combining patient-facing reception work with a range of administrative duties. We are…