PCN Business Support AssistantNHS

Job summary

Are you thinking about joining the NHS, or diversifying your NHS career, to make a real difference to patients?

If so, this is an exciting new opportunity to join the award-winning TWNS Primary Care Network (PCN).

This new role will support the PCN Senior Manager with the development and delivery of PCN priorities through digital tools, project support, governance support, data gathering and intelligence.

As well as supporting key current PCN priorities, there will be an opportunity to get involved in neighbourhood development too, as we look to 2027/28 and beyond.

Please note this job may close early, should sufficient applicants have been received.

Main duties of the job

• Administration support
• Project and programme support
• Governance and reporting
• Social media and digital content management
• Education and training

Applicants will require excellent organisational skills, attention to detail and the ability to work effectively with practices, PCN colleagues and partner organisations.

Job description

The following are the core responsibilities of the PCN Business Support Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Digital Communications and Engagement

Support the management and development of the PCN's digital presence across a range of platforms.

Manage the TWNS PCN Facebook page, including creating and scheduling content and liaising with practices regarding suitable material for publication.

Support the administration and maintenance of the PCN YouTube channel, including uploading and organising content.

Monitor digital engagement and provide reports and analytics when required.

Assist with the development and distribution of patient-facing communications and resources.

Support wider communication and engagement activities across the PCN.

Project and Programme Support

Support delivery of PCN projects, quality improvement initiatives and service development programmes.

Coordinate project meetings and maintain action logs.

Maintain project plans, reporting documentation and programme records.

Support the preparation of funding bids, expressions of interest and associated documentation.

Gather information and intelligence from local and national data sources to support project activities.

Assist with audit, evaluation and reporting requirements.

Maintain risk and issue logs and escalate concerns appropriately.

Provide administrative support across a range of PCN initiatives and transformation programmes.

Education and Workforce Development

Coordinate Protected Learning Time (PLT) events and other educational activities.

Manage event administration, including bookings, registrations, venue arrangements, speaker liaison and evaluation processes.

Support coordination of learning opportunities available through the Gloucestershire Primary Care Training Hub and other partners.

Maintain relevant training records and supporting documentation.

Assist with workforce-related projects and initiatives as required.

Governance and Reporting

Support preparation of reports, papers and information for the PCN Board and partner organisations.

Maintain governance documentation and filing systems.

Coordinate the annual review process for key PCN governance documentation, supporting the PCN Senior Manager with document updates, version control and record keeping.

Maintain records relating to agreements, schedules, impact assessments and other governance documentation.

Support administration associated with PCN DES and contractual requirements.

Act as a point of contact for administrative returns, surveys and information requests.

Maintain PCN registers, including asset and information registers, ensuring records remain accurate and up to date.

Support Practice Index administration and maintenance for centrally-hosted PCN staff.

Administrative Support

Organise meetings, diary invitations and events.

Prepare agendas, meeting packs and supporting documentation.

Draft minutes and maintain action logs.

Maintain electronic filing and record management systems.

Respond to routine enquiries and act as a first point of contact for a range of PCN administrative matters.

Support the PCN Senior Manager and wider PCN team with general administrative duties as required.

General Responsibilities

Maintain confidentiality at all times in accordance with GDPR, NHS guidance and organisational policies.

Comply with all PCN policies, procedures and governance requirements.

Participate in appraisal, training and personal development activities.

Work flexibly to support changing priorities and the developing needs of the PCN.

Undertake any other duties commensurate with the grade of the post.

About us

Tewkesbury, West Cheltenham, Newent and Staunton Primary Care Network (TWNS PCN) comprises of five practices across our geographical patch:

• Church Street Medical
• Mythe Medical Practice
• Holts Health Centre - Newent
• Staunton & Corse
• West Cheltenham Medical

We truly care about making a positive difference for our patients and investing in proactive care for long-term patient benefit.