Emergency Department Coordinator/ReceptionistNHS

Job summary

Join Our Team as an Emergency Department Coordinator/Receptionist

Are you looking for a rewarding role in a fast-paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.

The post holder will be one of the first interactions the patient has when entering ED, you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.

This vacancy is available for full and part-time hours, shift patterns would vary but would predominantly follow the below:

Week

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

Rest Day

08-2000 Maidstone

Rest Day

18-06000 Maidstone

Rest Day

08-2000 TWH

08.15-1400 TWH

2

Rest Day

Rest Day

Rest Day

08-2000 TWH

08-1400 TWH

07-1900 TWH

2000-0200TWH

3

Rest Day

08-2000 Maidstone

19-07000TWH

19-07000TWH

Rest Day

08-2000 TWH

Rest Day

4

Rest Day

08-2000 Maidstone

Rest Day

Rest Day

Rest Day

08-2000 TWH

2000-0200TWH

Main duties of the job

What We're Looking For:

• A detail-oriented individual with strong data entry skills.
• A logical thinker who can use their initiative to make decisions in a fast-paced environment.
• Computer literacy and proficiency in navigating systems and software.
• Excellent communication and organisational abilities.

Working Hours:

• This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
• Cross-site working will be required.

Why Join Us?

• Be part of a supportive and dedicated team in a critical healthcare environment.
• Develop your skills while contributing to a vital public service.

Please note:

• This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunity
• Please note, that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.

Job description

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at StandardLevel.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff say.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below