Bank Receptionist/AdministratorNHS

Job summary

Job title: Bank Receptionist/Administrator Location: Northumberland Avenue Salary: £13.25 per hour, full time £25,837.50 Hours: Bank Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we

Main duties of the job

As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, signposting patients to services, maintaining patient records and confidentiality, emailing, scanning, coding clinical correspondence, processing prescription requests, and utilising information systems to support efficient workflow processes. We seek new colleagues with reception or customer care experience, excellent communication skills both spoken and written, basic PC skills such as Word, Excel, and email, ability to work within processes, maintain confidentiality and data security, and although previous NHS experience is welcome, it is not essential.

Job description

Job title:Bank Receptionist/Administrator

Location:Northumberland Avenue

Salary:£13.25 per hour, full time £25,837.50

Hours: Bank

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

About us

Operose Health delivers local primary care services at scale, with a commitment to improving access, outcomes, and patient experience. The organization's values emphasize caring, ambition, resourcefulness, and excellence. Operose Health listens and supports people to have healthier futures through compassion and understanding. Their ambition drives efforts to redefine primary care, while resourcefulness inspires creative solutions and lifelong learning endeavours to enhance service quality. With a focus on excellence, Operose Health strives to do its best for patients, employees, and NHS partners, realizing its purpose of improving healthcare delivery.