Helpdesk Officer - CrewePolice

Looking for a role where no two days are the same? As a Helpdesk Officer, you'll be providing service to members of the public, both face-to-face at the station and through 101 non-emergency telephone calls, helping people when they need it most.

Working at the heart of policing, you'll provide advice, manage enquiries, record incidents and support frontline officers. Every day brings new challenges, requiring strong communication, sound judgement and excellent customer service skills. As part of a supportive team, you'll play a vital role in keeping Cheshire's communities safe while enjoying a varied and rewarding career.

We are looking for people who can bring their valuable skills and experience to our helpdesks and welcome applications from anyone with:

A passion for public service

Customer service experience – face-to-face or over the ‘phone

Excellent communication and listening skills

The ability to multi-task, and manage different priorities

Resilience and the ability to work effectively under pressure

Computer literate with the ability to operate multiple systems simultaneously

No previous policing experience is required as full training and ongoing support will be provided.

This is a scale 4 position with a salary of £28,036 to £30,687, inclusive of a 12.5% shift allowance. In addition, weekend working attracts time and a half pay. Shift patterns operate between 7:00am and 8:00pm, Monday to Saturday, offering a good work-life balance.

For more information about the role, please refer to the attached Role Profile and Helpdesk Officer Overview.