PSD Complaints & Misconduct Coordinator - HIOWC504Police

About the Role

Provide essential administrative and case management support to the Professional Standards Department by recording and processing complaints and misconduct matters in line with legislative and regulatory requirements. The role is responsible for maintaining accurate case records and databases, preparing referral and suspension documentation, managing Freedom of Information requests, and acting as a professional point of contact for officers, staff, partner agencies and members of the public, ensuring enquiries are handled efficiently and supporting the effective delivery of complaint and misconduct investigations.

Key Accountabilities include:

To process correspondence, identifying and recording complaints in accordance with the Police Reform Act 2002, updating records in respect of complaint investigations. Ensure the accurate population and maintenance of the PSD databases.

To prepare and record referral documentation in accordance with IOPC guidance and forward to IOPC with appropriate supporting documentation.

Prepare appropriate documentation in respect of officers and staff suspended from duty ensuring that notification of suspension is made to relevant persons.

To record and process FOI requests within appropriate timescales.

To liaise with other Constabulary Staff, the public and other organisations as necessary regarding the work of the Investigating Officers, answering both internal and external enquiries received both by

telephone and in writing in a helpful, efficient and professional manner.

To assist the PSD Data Coordinators with creation and maintenance of data dashboards / spreadsheets.

To assist with the disclosure of police officers’ disciplinary/misconduct and/or criminal convictions (Disclosure Manual and CIPA). This entails liaison with and advice to police officers subject to such, Criminal Justice Unit Managers, the Crown Prosecution Service and other interested parties.

To prepare and draft correspondence for signature by the Head of Department/Business Support Manager. To provide support to the Business Support Manager as required.

To monitor, record and respond to all public and internal correspondence received by Professional Standards.

To deputise for the PSD Misconduct and Proceedings Coordinators in the post holder’s absence, undertaking certain duties, as designated.

To be aware of Force policies on Equal Opportunities, Health and Safety and Data Protection and to comply with the legislation and standards of “good Practice”.

To give regular and effective service.

Essential Qualifications

Educated to QCF Level 3 OR work experience deemed to have brought the postholder to a comparable level.

QCF Level 2 passes in English and Mathematics.

Essential Experience

To have at least one year’s experience in an administrative post.

To be computer/keyboard literate and a competent keyboard user.

Competencies and Personal Qualities

We are Emotionally Aware Level 1

We Support and Inspire Level 1

We Take Ownership Level 1

You should also be aware of the values of Courage, Respect and Empathy, and Public Service.

Application and Interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence. This candidate guidance for completing an application form will assist you.

Contact details for an informal discussion

Please contact the Recruitment Team at [email protected] or on 02380451611.