Operational Assurance OfficerMinistry of Justice

22755

Descriptions & requirements

Job description

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

The Assurance team is responsible for second line of defence in HMCTS. We own the Standard Operating Controls tool and the drafting of Key Control Checks. We undertake assurance work for HMCTS via venue visits and through wider Thematic reviews.

As an Operational Assurance Officer, you will:

Take responsibility for conducting high-level assurance assessments (Health Checks), testing governance and assurance systems across HMCTS.

Support Assurance Managers and Assurance Business Partners in delivering detailed assurance testing programmes to identify, assess and report risks, while monitoring the implementation of corrective actions.

Help build organisational capability by providing advice, guidance and training to support good governance practices.

Contribute to national initiatives that develop governance and assurance arrangements, including reviewing processes, identifying risks and recommending mitigating controls.

Promote and support a culture of continuous improvement.

You will also:

Support the implementation and ongoing development of governance and assurance systems.

Work collaboratively across the governance and assurance community to ensure appropriate support is provided in corporate and statutory compliance areas.

Assist in researching and planning the team's programme of assurance activities.

Conduct and support assurance visits, including virtual testing across HMCTS sites, and produce accurate reports of findings.

Monitor the implementation of agreed remedial actions and provide follow-up assurance where required.

Assist with the preparation of reports and management information relating to compliance, governance requirements and associated development needs.

Actively contribute to team and organisational change initiatives, including project boards and associated workstreams.

Support the development of both your own capability and that of colleagues to improve performance and service delivery.

Coach and support corporate and operational teams in the effective application of governance and assurance frameworks.

Deliver governance and assurance training and evaluate its effectiveness.

Work closely with Counter Fraud and Investigations colleagues to support the timely management of incidents and investigations.

Collaborate with Risk and Business Intelligence teams to contribute to the development and enhancement of policies, processes and assurance arrangements.

Provide advice and guidance to managers responsible for the implementation and oversight of key assurance activities.

Support business units through the quarterly Standard Operating Controls (SOC) reporting process, including reviewing, quality assuring and challenging submissions where appropriate.

Provide ongoing support and guidance on the use of the SOC Tool and associated database.

Support the wider Assurance and Governance teams as required, undertaking duties appropriate to the grade and responsibilities of the post.

Essential skills

Good interpersonal skills with the ability to build and maintain strong working relationships with a variety of internal and senior stakeholders.

Ability to communicate clearly and effectively, both in writing and verbally, to convey complex information to different audiences through a range of formats.

Highly adaptable, with the ability to work in a culture of change, continually improving (products, processes, and priorities) to meet the current and future needs of the organisation.

Proven experience of using Excel to collate, analyse and present data.

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable skills

Knowledge of the Risk Framework, Key Control Check Sheet (KCCS) and Standard Operating Controls would be beneficial.

Knowledge of using key controls would be an advantage.

Application process:

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.

A Statement of Suitability 500 words which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR

Should we receive a high volume of applications, a pre-sift may be conducted on the statement of suitability. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Please access the following link for guidance on how to apply - Application Guidance

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following - Strengths and Behaviours. Details can be found under the interview stage assessment section on the advert.

Communicating and influencing

Making effective decisions

Managing a quality service

Strengths will also be assessed however these are not shared in advance.

For further guidance on the interview process please click here