Communications ManagerMinistry of Justice

22925

Descriptions & requirements

Job description

Job role: Communications

Manager – Operational Communications

Role overview

We are looking for an enthusiastic communications professional with experience of working in large organisations and with senior leaders, to lead and deliver operational and wider cultural campaigns and updates to HMPPS staff.

You will:

help develop and deliver campaigns, updates and strategies which reach and engage the frontline, keeping them up to date with the latest operational and corporate messages

be comfortable working with senior leaders in a nationally dispersed and hierarchical structure to support their priority messages

spend time in operational settings, developing good relationships with staff networks and the frontline to better understand how they consume content and champion their needs

be a champion for GCS standards, supporting the development and upskilling of embedded communicators across the Agency

be an advocate for insight and evaluation, ensuring all your products are robustly evaluated and are based on evidence

play an active role in the HMPPS and wider MoJ Communications Team culture

thrive in a fast-moving, high pressure role supporting people who work in difficult circumstances, often with the most vulnerable and complex personalities

Key responsibilities

become a trusted advisor to senior leaders, supporting your Head of Communications to deliver impactful and engaging products to the frontline, to those we supervise and their families

develop and deliver operational campaign strategies that demonstrably reach the audience and drive the changes required by the business

proactively account manage operational and policy teams. You will champion our standards, ensuring products and communications are designed appropriately for the operational frontline and are planned effectively

build and nurture a positive relationship with local staff or communication leads, ensuring they are an effective channel for national communications, and they are supported to deliver local campaigns

working with the content, channel and digital teams, manage and develop corporate channels including the intranet, GOV.UK, social media and where applicable, launchpad and owned newsletters

respond tactically during times of significant operational pressure, including the ability to develop communications at pace to respond to unexpected incidents.

develop forward-looking operational campaign plans which feed into our strategic communications priorities, is founded on insight and evidence, and which support our strategic objectives

lead the commissioning and creation of stories which support the Strategic Communications team to deliver the Agency’s priority corporate objectives and cross-cutting campaigns including Equality, Diversity and Inclusion, reducing reoffending, People Survey strands and senior leader champion areas

responsible for robust and up-to-date insight and evaluation metrics for your policy area and campaigns, working with content teams and Strategic Communications to maintain your KPIs and ensuring your team actively engage with an evaluation culture

responsible for the account management of your policy area’s intranet managed content sections and drafting any required updates and news articles for your channels, clearing at the appropriate level

engage with and be an advocate for internal processes, ensuring you and your team adhere to planning and content standards and policies

play an active and visible role developing, embedding and championing a positive and supportive team culture. This includes leading cross-team working groups, leading on team projects and supporting the Senior Management Team on ad hoc projects, and encouraging your team to contribute to our shared culture

take an active corporate role within the team, participating in the daily global rota, media monitoring rota, and presenting at Team Business Meetings

Behaviours

In addition to delivering your core duties and responsibilities, as a member of HMPPS Communications team, you will be expected to:

support colleagues beyond your own area of responsibility, taking the initiative to work on areas outside your immediate team to help HMPPS Communications achieve its objectives

create an environment where people feel safe to challenge and know their voice will be heard by effectively managing conflict, misconduct, and non-inclusive behaviour, raising with senior managers where appropriate

understand your own level of responsibility and empower others to make decisions where appropriate

take your responsibility as a line manager seriously; be a role model, know well the people you manage, be visible and accessible, give honest and timely feedback, provide stretching and timely objectives and overall inspire your people to produce their best

invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another

promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation

be responsible in handling public money by ensuring financial accountability on your projects and through your teams; manage project budget, including procuring and managing external suppliers

adopt a positive, proactive attitude, seeking out opportunities to contribute and improve the running of the HMPPS Communications team