Senior Casework Manager - Prisoner Casework (PPCS)Ministry of Justice

Cross Government Location Croydon Offender Management and Public Protection Group Post Type Permanent, £40,693 - £42,646 Working Pattern Full Time, Part Time, Flexible Working This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information Salary £40,693 - £42,646

Posted 9 October 2026

Checked 4 hours ago · still listed on the Ministry of Justice jobs site

23082

Descriptions & requirements

Job description

The Prisoner Casework team sits within the Public Protection Casework Section (PPCS) within His Majesty’s Prison and Probation Service (HMPPS). PPCS is responsible for the management of the parole process and the recall of offenders to custody. The remit of Prisoner Casework involves drafting high-quality replies to a broad range of correspondence (Ministerial, CEO and Treat Official) regarding prisoner-specific issues. The team also reviews appeals to governor adjudications from prisoners and the penalties awarded. In addition, Prisoner Casework facilitates investigations by the Prisons and Probation Ombudsman in relation to escalated complaints from prisoners. The team may also respond to requests for prisoner information from other governmental departments under the Data Protection Act. The team handles over 4000 cases each year.

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