Member Capability Executive OfficerMinistry of Justice

Member Capability Officer

Hub

Capability Hub

Job Grade

EO

Reports To

Member Capability Manager

Job Purpose

The Member Capability Officer: has responsibility for activities and actions relating to:

• Induction programme which takes a new member to being an effective Chair,
• Progressing members to attain accreditation, assessments and maintenance
• Assess, implement and support capability needs for members
• Delivery of member L&D and engagement events and forums
• Digitisation of learning

Scope & Responsibilities

Each EO will be assigned areas of responsibility but should know and understand (through meetings and team engagement) the other areas to build resilience.

Support the organisation and delivery of core L&D and accreditation programmes for:

• New Member Induction
• MCA training
• Chair training

Continued support and delivery of scheduled Member L&D and engagement events

• Chair and MCA Networking
• L&P Q&A
• Open Forums
• Parole Board Conference

Delivery of Accreditation for Chair training prior to 2026

Build relationships to support member progression.

Primary deliverables in the first 6 months of the role

• Delivery of the new MCA and Chair training programmes
• Progression of all members undertaking induction programme courses to accreditation
• Delivery of Conference.

Personal Specification

Essential

• Experience of delivering and/or support training
• Demonstrative experience of events management
• People skills and experience of relationship building
• Experience of supporting organisational capability
• Highly organised and accurate
• Demonstrable ability to juggle tasks and projects
• Personable and empathetic to work with our member and support their development
• Demonstrable experience of keeping records and/or working with data and data analysis
• Ability to adjust priorities to manage a conflicting and ever-changing workload.
• Effective oral and written communication skills.
• Good understanding of excel, data gathering and reporting
• Strong report writing skills
• Willingness to learn new skills and work at pace

Desirable

• Working with Parole Board members or within another membership organisation
• Understanding of the parole process
• Understanding of the delivery requirements of the Parole Board

Main Duties

Strategy

Contribute to a capability and learning and development strategy for all members.

Provide relevant capability data to the Senior Member Capability Manager and Member Capability Managers to facilitate long term planning for the Board.

Promote an organisational culture of learning, transparency, fairness and independence.

Delivery of core L&D programme

Support the delivery of the core L&D programme for members ensuring this develops to meet changing needs and fully utilises innovative approaches to L&D in person and hybrid events including but not limited to:

New member induction training

MCA training

Chair training

Support the implementation of new e-learning systems

Track and record data and outcomes accurately

Collate and evaluate feedback from members on the accreditation programmes with the view of improving future programmes

Provide administrative support for Practice Developers and Training facilitators in delivering the programmes.

Work closely with the other colleagues across the Board, such as Listings and MCA teams to support and deliver plans for member’s progression to the relevant casework.

Capability and accreditation

Support planning and delivery of accreditation programmes: training, practice development and quality development

Proactively engage with Members so that they remain committed and engaged on their accreditation pathway and that they achieve accreditation in a reasonable timeframe

Appropriately escalate with the Member Capability Manager and Senior Member Capability Manager when members do not progress on their accreditation pathway

Monitor and update records and data to report on capability, member progression and accreditation, to inform training needs and business priorities.

Make suggestions for improvements in the delivery and administration of member accreditation programmes and work with the Capability Manager to implement these.

Engagement and L&D events

Support, plan and deliver member engagement and L&D events including but not limited to:

Parole Board and/or Chair Conferences

Networking events

Forums

Following feedback from the Standards team or other area of the business work with the Member Capability Manager and Senior Member Capability Manager to introduce new engagement and L&D events for members to improve their capability.

Relationship building

Be a reliable and supportive source for all members.

Work closely with the other Member Capability Executive Officers understanding each other’s designated areas of responsibility to build resilience.

Work closely with the Standards team to share learning and outcome reports where appropriate

Build excellent working relationships with colleagues across the Board.

Establish and maintain strong relationships with members who support L&D as facilitators, practice developers, quality developers and delegates.

Build and maintain collaborative working relationships with external stakeholders to ensure the Parole Board’s L&D needs are fully supported.

Work closely with the Staff and Member Recruitment and Member Engagement Team within the Corporate Services Hub. Report on data requested by the team and flag member welfare concerns where appropriate.

Other

Other tasks appropriate to the role as assigned from time to time by the Senior Member Capability