Customer Support OfficerCouncil

Work base: Hybrid / Coed Pella

We are looking for a self-motivated individual to support the Environment, Roads and Facilities department in providing a first class customer service to residents and visitors to Conwy.

Principal duties will include:

• To provide accurate, meaningful and consistent advice to customers
• To listen patiently and demonstrate empathy with the customer’s situation and convey a genuine desire to help and support
• First point of contact for all customer enquiries
• Actively work with team members on a daily basis to reach team goals and provide support to other team members

You will need a good standard of education with clear literacy skills. Excellent listening skills, demonstrating the ability to listen patiently and empathise with the customer’s situation. Strong IT and keyboard skills are essential.

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion: 

Melanie Egan, Senior Business Development and Customer Communications Officer
( 01492 575409 / [email protected]  )

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae’r ffurflen hon ar gael yn Gymraeg hefyd.