Receptionist- Homeless Health ServiceNHS

Job summary

At BrisDoc's Homeless Health Service, we are devoted to transforming the health and well-being of those experiencing homelessness. By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives.

We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services.

You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way. You will project a positive, welcoming and non-judgemental image to patients, other visitors and members of the Practice team. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.

You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician / service to best support their needs. Duties will include speaking to patients, carers and support workers face to face and on the telephone, booking appointments and dealing with queries and enquiries.

Please note: Sponsorship is not available for this role.

Main duties of the job

Who We're Looking For We're looking for people who share our passion for the NHS and delivering "patient care by people who care". o Good general education, including GCSE grade 4 or equivalent qualifications in English and Mathso Good computer literacyo Ability to listen and respond appropriately to patients and staff with differing needso Ability to convey information accurately both verbally and in writingo Ability to work within a team and take instructions as requiredo Experience of working in a front-line or general practice roleo Initiative and problem-solving skillso Maintaining confidentiality at all timeso Accurate record-keeping with attention to detailo Motivation to contribute to BrisDoc's core values

Job description

Main Duties and Responsibilities

• Engage and Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.
• Accurate Documentation: You will enter patient details on our clinical system with precision to ensure the clinical team have all necessary information and to provide accuracy of data across the entire healthcare system.
• Safety and Patient Care: You will signpost patients to the most appropriate care following guidance from senior staff, policies and pathways to ensure patient wellbeing and safety.
• Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.

Additional administrative duties:As part of a team, you will also be required to perform other administrative duties, which will include but arent limited to:

• Prescription requests and queries
• Referrals
• Registrations and deductions
• Workflow, post and electronic document management.
• Emails

Other tasks may be added based on experience, knowledge and progression as indicatedby the Operational Manager.

Please refer to the full job description and person specification for more info.

We reserve the right to close this vacancy once enough suitable applications have been received.

About us

Why Join Our Team? Make a Lasting Impact

• Play a vital role in welcoming and engaging with patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way
• Empower individuals to take control of their health and work towards healthier, more stable lives
• Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

Supportive, Collaborative Culture

• Join a friendly and committed Patient Services (Reception) team at the Homeless Health Service
• Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences
• Help shape and improve services in an environment that welcomes your input and ideas

Professional growth and recognition

• Develop your skills in communication, patient care, and healthcare systems through ongoing training and support
• As an Employee Ownership Trust, you're a co-owner who is empowered to shape the future of our organisation and take part in decision-making

Recognising Your Value

• Generous annual leave, NHS pension and discretionary annual bonus
• Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and Employee Assistance Programme