Fixed-Term Receptionist - New Bank Health CentreNHS

Job summary

gtd healthcare is one of the largest NHS-commissioned primary and urgent care providers in North West England. An opportunity has arisen for a Receptionist to join the friendly and dedicated reception team at New Bank Health Centre on a 18 months fixed-term contract.

We are recruiting for both full-time and part-time reception hours, Monday to Friday within core working hours of 08:00 and 18:00.

New Bank Health Centre, part of gtd healthcare, is located in Longsight, Manchester. The practice operates from a purpose-built medical centre on Stockport Road and serves approximately 6,500 patients from the local and surrounding areas. It is well-connected, with excellent access to public transport.

Our patient population is diverse and multi-cultural, with a strong community spirit. A high proportion of patients experience deprivation and multi-morbidity, making this a varied and rewarding role with the opportunity to make a real difference to individuals, families and the wider community.

The successful candidate will be friendly, confident, resilient and flexible, with strong teamwork, communication, organisational and customer service skills. Experience in a GP practice and knowledge of EMIS Web and Docman would be desirable but not essential.

We are committed to developing and supporting staff to achieve their career aspirations while making a positive impact. We put our people at the heart of everything we do and are passionate about delivering high-quality care to our patients.

Main duties of the job

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests.
• Provide test results to patients.
• Accept payment and issue receipts for private services.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.

For further details, please refer to the attached job description.

Job description

Reception duties

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
• Provide test results to patients on advice from the GP or Nurse.
• Accept payment and issue receipts for private (non general medical services) services.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested following appropriate training.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Offer general assistance to the Practice team.

Clerical/administration

• To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.
• Ensure adherence at all times to the requirements of the Data Protection Act.
• Maintain and monitor Practice appointment system.
• Process all incoming and outgoing mail.
• Action information received via email and fax.
• Undertake Choose and Book appointments as requested.
• Action, retrieve and accurately re-file patient notes and records as required.
• Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen.
• Action notes from GPs for individual patients using the Practice clinical system.
• Enter and code specific data from Consultant letters, faxes and other correspondence.
• Summarise new and existing patient notes following appropriate training.

Premises

• Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
• When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
• Clear and re-stock consulting rooms as required.
• Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.

About us

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package

• As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:
• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.