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Lichfield Customer Service & Admin

Business Administrator - Equality (Ref: 23356)JobsGoPublic

Lichfield Full time £29,107 - £30,648 a year
Posted 16 October 2026 Closing date 2 November 2026
Checked 17 hours ago · still listed on the employer's site Closes in 15 days · 2 Nov 2026
Shenstone Rail Station (1.9 miles, direct) Wednesbury Central (West Midlands Metro) (11.7 miles, direct) Walsall Bus Station (8.8 miles, direct)

Job summary

Please refer to Job Description

Job description

The job holder will provide administrative support to the Equality Advisor, maintaining administration systems effectively and efficiently within specified timescales for the establishment.

This is a rotational, non-operational job with no line management responsibilities.

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Process, collate and monitor the following:

o Disability Incident Reporting Forms (DIRF) and other equality related applications and requests.

o Annual equality reports/statistics, impact assessments, contributing to the monitoring and evaluation of the Equality Action Plan.

o Outcomes and key findings for the Governor and Equality Management Team, monitoring the completion of all investigations within agreed timescales unless otherwise agreed with the Governor.

o Monthly Systematic Monitoring and Analysis of Race Equality Template (SMART) data, highlighting issues to the Equality Management Team.

o Organise and assist in the organisation of equality promotion events.

  • Review and monitor all local Equality policies in line with national policies.
  • Oversee and coordinate work on the establishment’s Equality Action Plan and work with the establishment’s Equality Action Team (DEAT) to achieve its objectives.
  • Make sure that all matters related to disability are recorded and arrangements are put in place where required.
  • Check documentation on Reception, to ensure all disabled and elderly prisoners are identified for a meeting to discuss needs if necessary.
  • Administer a system to enable prisoners to declare if they have any disabilities and require any reasonable adjustments. Contribute to business cases if special equipment is required to assist the prisoner.
  • Assist in local disability training, promoting staff and awareness on issues relating to disability.
  • Be a central source of information on relevant legislation, instructions, national and local policies and keep fully informed about current disability topics and learning disabilities.
  • Assist with focus groups for disabled prisoners and make the necessary arrangements.
  • Attend regional meetings to share best practice.
  • Carry out diversity related audits and report findings to the Senior Management Team (SMT).
  • Coordinate work on the establishment Equality Action Plan and gather data to underpin this.
  • Coordinate the data collection relating to types and levels of disability amongst prisoners.

Undertake other administrative tasks including:

  • Organise, produce and maintain accurate records for area of work.
  • Act as contact point for all communications to the team.
  • Prioritise and distribute communications to the appropriate person or relevant department in establishment.
  • Complete monitoring returns for area of work.
  • Input requisitions on to the finance database and process requisitions for defined area of work.
  • Co-ordinate any awareness sessions for area of work.
  • Prepare paperwork for checking by manager, conducting initial checks as required.
  • Correspond with relevant stakeholders and agencies to ensure that they are aware of information so that information is adequately shared.
  • Maintain and check establishment databases, manual filing systems and logs of information, responding within agreed timescales and producing reports as required.
  • Collate information relating to relevant Service Delivery Indicators (SDIs).
  • Act as secretary to meetings as required including organising agenda, taking and distributing minutes and action points.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service

Communicating and Influencing

Changing and Improving

Benefits

Alongside your salary of £29,107, HM Prison & Probation Service contributes £8,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Access to learning and development

A working environment that supports a range of flexible working options to enhance your work life balance

A working culture which encourages inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Annual Leave

Public Holidays

Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team

Email : [email protected]

Telephone : 0345 241 5358

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/23356?entityId=23356

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