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Guildford Customer Service & Admin

Directorate Support OfficerJobsGoPublic

Guildford Full time £34,660 - £36,943 a year
Posted 19 October 2026
We last saw this on 20 Oct · check it's still open on the employer's site
Clandon Rail Station (1.3 miles, direct) Heathrow Terminal 4 Underground Station (14.4 miles, direct) Friary Bus Station (2.4 miles, direct)

This role has a starting salary of £34,660 per annum, for working 36 hours per week.

We are looking for a highly organised and proactive Directorate Support Officer to join our Place Directorate. In this role, you will provide flexible, adaptable, and high-quality administrative and finance support across the Directorate, contributing to the smooth running of our services and leadership functions.

Our Offer to You

26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part time staff)

Option to buy up to 10 days of additional annual leave

A generous local government salary related pension

Up to 5 days of carer’s leave and 2 paid volunteering days per year

Paternity, adoption and dependents leave

An Employee Assistance Programme (EAP) to support health and wellbeing

Learning and development hub where you can access a wealth of resources

Wellbeing and lifestyle discounts including gym, travel, and shopping

A chance to make a real difference to the lives of our residents.

About the Role

The Directorate Support Team sits within the Place Operations & Support Service in the Place Directorate which is a large and multifaceted area of the organisation, with responsibilities including facilitating safe and reliable journeys, shaping places for our customers, and delivering sustainability and climate change objectives. The service plays a key role in enabling these priorities through a range of specialist support functions.

As part of the team, you will work collaboratively to provide essential services including business support, finance administration, recruitment and induction support and time administration across all six service areas.

This role offers a great balance of collaboration and flexibility with the option for some remote working. The role is based at our Merrow, Guildford office but attendance at other Surrey sites can be expected.

As a Directorate Support Officer, you will:

Be confident dealing with figures and finance-related information

Provide high-quality administrative and finance support across the Directorate

Organise and coordinate meetings, events, and diary commitments

Undertake finance duties including purchasing and invoicing tasks

Collate, update, and maintain key information and records

Support hiring managers across all service areas with various HR-related tasks, including recruitment, induction, and training

Work flexibly as part of a wider support team to meet collective objectives and deadlines

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

Experience using Unit4 or other purchasing systems

Excellent Microsoft Office skills, and the ability to learn new software quickly

Proven experience delivering high-quality finance and admin support

Strong organisational abilities and confidence managing multiple priorities

A proactive, can-do attitude and willingness to take initiative

Exceptional attention to detail and the ability to communicate clearly with all levels

To apply, we request that you submit a CV and personal statement outlining your suitability for the role. Before submitting your application, we recommend you read the job description.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Kirsty Thomas via email on [email protected].

The job advert closes at 23:59 on 26/10/2026 with interviews planned to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is West Surrey, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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