Team AdministratorNHS

Job summary

An opportunity has arisen for a Team Administrator to join our busy team which will involve the coordination and implementation of office procedures. This will require a high degree of organisational skills and excellent working knowledge of administrative systems.

The successful applicant will often be the first point of contact and a focal point for the services requiring clear communication and liaison skills. Be responsible for managing and prioritising their own workload and will be required to use their own workload and will be required to use their own initiative.

Main duties of the job

• Patient related tasks.
• Deal with telephone communications and type letters with a potentially distressing or emotional content.
• Deal with informal complaints referring them to the service lead when necessary.
• Provide non-clinical advice and information to patients/clients/relatives; exercising judgement when dealing with patient enquiries, analysing and resolving problems at source
• To liaise with staff in other services and with external contacts.
• To organise, store and archive paperwork, documents and computer- based information.
• Manage own workload and act independently within occupational guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times.

Job description

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.