Administrator - Diabetes & EndocrinologyNHS

Job summary

The postholder will provide comprehensive administrative support to the Diabetes and Endocrinology Service, including the specialist Insulin Pump Service. Responsibilities include appointment booking, waiting list management, validation of patient pathways, processing clinical correspondence, coordinating pump-related clinics and education events, supporting patients using insulin pump technology, responding to enquiries, maintaining electronic patient records, and supporting clinicians to deliver high-quality patient care. The postholder will work closely with consultants, diabetes specialist nurses, pump educators, dietitians and administrative colleagues to ensure patients receive timely access to care and that Trust standards and performance targets are met.

Main duties of the job

• Outpatient appointment booking and scheduling.
• Waiting list and RTT pathway management.
• Processing referrals and clinic outcomes.
• Administrative support for the Insulin Pump Service.
• Production and management of patient correspondence.
• Maintenance of electronic patient records.
• Communication with patients, clinicians and external organisations.
• Data quality, reporting and performance monitoring.
• Supporting service improvement and operational delivery across the Diabetes and Endocrinology Service.

Job description

Develop and maintain knowledge of Trust patient administration systems, policies and procedures.Understand Referral to Treatment (RTT) standards and waiting list management processes.Apply knowledge of outpatient services, clinic scheduling and appointment management.Ensure work is carried out in accordance with Trust policies, national guidance and administrative procedures.Participate in mandatory training and service-specific development activities.Develop and maintain knowledge of insulin pump and diabetes technology pathways to support the administrative management of the service. Understand the administrative requirements associated with insulin pump initiation, follow-up and annual review appointments. Support administration of diabetes technology services including continuous glucose monitoring (CGM) and insulin pump clinics.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.