Receptionist / Care NavigatorNHS

Job summary

Longfield Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis, for 22.5 hours per week, Monday to Friday, 2.00pm - 6.30pm.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Job description

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

About us

Our well-established, semi-rural training practice serves approximately 17,000 patients. We are a CQC rated "Good" practice, who pride ourselves on delivering high-quality, patient-centred care to our local community.

We offer competitive rates of pay, increased annual leave loyalty bonuses, and access to the NHS pension scheme.