Outpatient ReceptionistNHS

Job summary

We are looking for a motivated and enthusiastic individual to become members of our Outpatient Reception team.

Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.

Main duties of the job

Communication:

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

Patient Care:

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.

To keep waiting areas tidy and patient information materials up to date

To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process)

Attend appropriate meetings as required by the role's line manager.

Service Development and Research:

Attend training courses as required to support personal development and the needs of the service.

Assist in training of new members of the team.

To take part in departmental audits and associated duties

Job description

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.