ReceptionistNHS

Job summary

Due to an internal transfer we are seeking a professional and reliable Receptionist to work within our busy, friendly GP Practice.

This is a part-time position for 30 hours per week, with the following work pattern: Monday 1.00 pm to 6.00 pm, Tuesday 8.00 to 6.30 pm, Wednesday 1.00 pm to 6.30 pm and Friday 8.00 to 6.30pm.

The role will be based across both Park and Broomfield Surgery. Flexibility to work overtime to cover staff absence and annual leave is also expected.

We are looking for someone to be part of our reception team who will strive to ensure our patients receive the best possible service from the Practice. You will deal with patients both face to face and over the telephone.

If you have a flexible approach to work, excellent communication and customer service skills, enjoy working under pressure and want to become part of a friendly, professional team, then this is the role for you.

Main duties of the job

Our receptionists are the first point of contact for anyone visiting or contacting the Practice. They manage day-to-day patient interactions, including handling incoming calls, booking appointments, responding to enquiries, and welcoming patients into the Surgery. In addition to these front-facing duties, they are trained to triage and signpost patients appropriately, ensuring they receive the right care from the right professional.

Receptionists also support the clinical team with a range of administrative tasks, contributing to the smooth running of the Practice.

Job description

To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed.

To maintain accurate and timely computerised data.

To keep the Practice premises to the quality and safety standards agreed.

Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The receptionist is responsible for supporting the reception team, ensuring they achieve their primary responsibilities:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on EMIS.
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Promote a positive attitude within the reception team

About us

We are a large, friendly, forward thinking Practice looking after over 25,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients.

We are a friendly, flexible and supportive Practice that values our staff and aims to ensure everyone feels happy and supported in the workplace.