Reception AdministratorNHS

Job summary

We are seeking an Reception Administrator to join our team at GPS Healthcare.The ideal candidate will have experience of working in a busy reception or administration environment and have strong customer service skills.

Key Responsibilities for our Receptionist includes

• Dealing with patient enquiries both face to face and over the telephone.
• Answering inbound prescription queries
• Administrative tasks such as scanning reports, tasks, letters and new patient registrations

Main duties of the job

Front of House duties:

• Including desk enquiries, inbound and outbound telephone calls, appointments, prescription queries, letter processing, difficult discussions, general care of patients

Back office duties :

• Including scanning, reports, tasks, letters and new patient registrations.

Job description

1. To answer telephone calls and reception desk queries promptly and professionally

2. To coordinate appointment requests for urgent, same day, future and home visit appointments

3. To facilitate the administration of patient prescriptions in accordance with practice guidelines including; repeats, queries, controlled procedures and validating patient identification

4. To resolve a wide variety of patient queries received by telephone, in person and in writing. Including; prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays

5. Identify urgent matters and refer to the clinical team / duty doctor as appropriate

6. To accurately update and monitor patient records including, recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updates

7. To deal with patient concerns and complaints in a calm and professional manner

8. To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails, letter writing, faxes as appropriate

9. To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.

10. To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, Registrations, Recalls, Links, Process reviews, Letter writing, Faxing, Scanning, Read Coding, Auditing

11. To fully participate in maintaining tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks

12. As a potential key holder ensure buildings are left safe and secure upon leaving of an evening

13. Charging and receipt of payments including maintaining an accurate petty cash record

14. To work as a positive and supportive team member, providing cover for similar posts as required

15. To attend meetings, training and conferences as appropriate for the role and as required

16. To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective

17. To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions

18. To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety

19. Other such duties that may be required

About us

Tanworth Lane Surgery is part of a wider group of GP Practices working together.

Flexibility to work at the other premises when requested is required as part of this role.

The locations of the other key GP Practices are listed below but are not exclusive. Other locations may be added to this list.

You may also be expected to travel to alternative locations for training and development

• Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE
• Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ
• Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF
• Village Surgery, Cheswick Way, Cheswick Green, Solihull, B90 4JA
• Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA

If you are interested in applying to be a Reception Administrator with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to [email protected] by 8 November 2026.

Please see the full Job description