IT Systems AdministratorNHS

Job summary

Tower Hill Partnership is looking for an enthusiastic IT Systems Administrator to cover maternity leave for a period of 1 year, starting in the New Year 2027. We are looking for a full time position of 37.5 hours.

The candidate will be involved in the general running of the Practice's IT systems and be available for queries and support from staff.

Main duties of the job

The post holder will be responsible for leading the running of patient searches, reporting data, administration of databases, clinical systems and user accounts, data quality processes, housekeeping, system upgrades, the general management of IT systems within the Practice and clinical system.

Job description

The post holder will be responsible for leading the running of patient searches and reporting data, databases, clinical systems and user accounts, data quality processes, housekeeping, system upgrades, clinical system queries and the general running of the Practice's IT systems.

The post holder will be responsible for maintaining the IT infrastructure, managing user access and permissions, troubleshooting hardware, software and clinical system issues, responding to IT support requests, liaising with external IT providers and suppliers and ensuring issues are resolved or escalated appropriately. The role includes providing support and training to staff on practice systems and processes.

During periods of absence of the IT Access Lead, the post holder will be responsible for creating, amending and cancelling appointments, adding and removing clinics, managing appointment books and maintaining clinical system templates and configurations.

The post holder will also be responsible for coding and scanning patient information, processing prescriptions under agreed prescribing authority protocols, filing and processing laboratory results, liaising with the nursing team, identifying and contacting eligible patients requiring primary immunisation and other recalls and arranging and booking appointments as required. The post holder will support the accuracy, quality and integrity of patient records and contribute to the effective day to day operation of both clinical and non-clinical services.

About us

Tower Hill Partnership is a 5 Partner GP Practice based in Perry Barr, Birmingham. We have a large patient list size of 18,300 patients encompassing a variation of patient demographics and health inequalities.

We have a large team of Salaried GPs, Nurses & HCAs, Admin Team and Reception Team.

Our PCN Staff include a Paramedic, Pharmacists, Care Coordinators and Social Prescriber.