Receptionist / AdministratorNHS

Job summary

Please note that this vacancy has been re-advertised. Previous applicants need not reapply. Please note that we reserve the right to close this vacancy early should we receive a sufficient number of applications. we therefore encourage interested candidates to submit their appplications as soon as possible.

Dinas Lane Medical Centre are looking to recruit a part-time/full-time receptionist / administrator to provide a high quality administrative service to patients, doctors, staff colleagues and other health service professionals.

To ensure a first class customer service is provided to any persons contacting the Practice by phone or face-to-face.

To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the patients and partners.

The post holder/s will be expected to work as part of a team. Flexibility of working hours is essential in this role and the applicant must be flexible to cover holidays/staff sickness as and when required.

Working hours will be on a shift pattern between core practice hours of 7.30 am and 6.30pm.

Main duties of the job

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS). Scanning, coding, summarising, dealing with telephone calls, booking/cancelling appointments.

Job description

The following are the core responsibilities of the medical receptionist / administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Processing incoming and outgoing mail
• File and store records as required
• Photocopy documentation as required
• Action emails on NHS.net
• Process calling letters as requested
• Data entry of new and temporary registrations and relevant patient information
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process referrals to external agencies such as secondary care
• Input data into the patients healthcare records as necessary
• Action GP2GP tasks
• Process referrals using the electronic referral system (ERS)
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Process incoming e-test results, ensuring they are referred to the relevant clinician
• Read code data on EMIS web
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Maintain a clean, tidy, effective working area at all times
• Book appointments
• Support all clinical staff with general administrative tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

• Partake in audit as directed by the audit lead
• Produce meeting agendas and record the minutes of meetings
• Complete opening and closing procedures in accordance with the duty rota
• As required support the prescription team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

About us

The Practice has a list size of approx 10,500. We are a friendly, aspirational and enthusiastic team. We are also a training practice. The clinical team consists of 4 Partners, 4 Salaried GPs, 2 ARRS GPs, Paramedic, Mental Health Nurse, 2 Practice Nurses,1 Assistant Practitioner. Trainee Nurse Associate, Phlebotomists. The admin team includes Practice Manager, Deputy Practice Manager, Team Leaders and a compliment of administration and data personnel.

Dinas Lane Medical Centre is proud to be part of South and Central PCN which includes 11 practices. We work together to provide excellent care for our patient population.