Revenues Officer (Council Tax)Council

Work base: Coed Pella, Colwyn Bay

This is an exciting opportunity to join the Council Tax Team which forms part of the Local Taxation section within Conwy County Borough Council. This is a permanent position within the Revenue & Benefits Assessment Service, located at our Coed Pella Office in Colwyn Bay.
The role requires you to deal with various aspects relating to the preparation and maintenance of systems and records (including computer applications) for Council Tax.

To provide an efficient and effective service to the public and the Authority in order to maximise income and encourage the take-up of discounts, disability reductions, exemptions, benefits and other allowances to those entitled.

You will be required to respond to written and verbal enquiries from the public or their representatives in accordance with the requirements of the relevant financial legislation, the Service Standards and the Data Protection Act.

To interview and make arrangements with the public for settlement of sums outstanding and offer debt counselling whenever required.

We are a forward-thinking service with the emphasis on continued improvement which enables us to provide a very high standard of customer service.

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion: Susan Plumb, Local Taxation Manager ([email protected] / 01492 576447)

Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae’r ffurflen hon ar gael yn Gymraeg hefyd.