Care Navigator/Receptionist & AdministratorNHS

Job summary

As the first point of contact for patients, you will play a key role in delivering excellent customer service and supporting the smooth running of the practice. Duties include welcoming patients, handling telephone and face-to-face enquiries, responding to emails, processing prescription requests, filing and coding clinical correspondence and referrals, supporting safeguarding processes, undertaking site checks, monitoring stock levels, and helping maintain a safe environment.

Working as part of a team of four, you will contribute to a shared workload and help ensure patients receive the right support at the right time. The role is offered on a split rota of 07:45-13:45 (Week 1) and 13:00-19:00 (Week 2).

Previous experience in a GP practice or similar patient-facing role is essential. Applicants must have 6-12 months' experience and be proficient in EMIS Web. The successful candidate must deliver excellent patient care and customer service while maintaining professionalism and accuracy.

If you are a reliable team player with excellent communication skills, attention to detail and a commitment to patient care, we would love to hear from you.

Main duties of the job

As a Patient Care Navigator / Receptionist / Administrator, you will be the first point of contact for patients and visitors, providing a professional, friendly and efficient service. You will welcome patients, respond to enquiries in person and by telephone, and support patients in accessing the most appropriate services.

The role includes processing prescription requests, responding to emails, filing and coding clinical correspondence, maintaining accurate patient records, processing referrals via NHS e-Referral Service, actioning eConsults as directed by the clinical team, managing appointments, registering new patients, and handling general enquiries.

You will be expected to cover colleagues' absences where required, attend practice meetings, maintain a tidy reception area, support patient recall programmes, and undertake additional administrative tasks as directed by the Practice Manager.

You will support safeguarding processes, undertake site checks, monitor stock levels, report issues appropriately, and help ensure the premises are safe and secure.

Working as part of a team of four, you will share workloads, support colleagues during busy periods, and contribute to a positive, patient-focused environment. Excellent communication skills, attention to detail, flexibility and a commitment to high-quality patient care are essential.

Job description

Job description

Key Responsibilities

Patient Care & Reception

• Meet and greet patients and visitors in a professional and welcoming manner.
• Assist patients with enquiries, signposting them to the most appropriate service where necessary.
• Respond to patient queries both in person and over the telephone.
• Support patients with appointments, registrations and general practice services.
• Always maintain patient confidentiality.

Administrative Duties

• Process incoming hospital correspondence, including filing and clinical coding of letters and reports.
• Process prescription requests accurately and efficiently.
• Respond promptly to emails received by the practice.
• Maintain accurate patient records and update information as required.
• Undertake general administrative tasks to support the smooth running of the practice.

Safeguarding & Compliance

• Identify and escalate any safeguarding concerns or requests appropriately.
• Follow all practice policies, procedures and information governance requirements.
• Support the practice in maintaining a safe environment for patients, staff and visitors.

Premises & Operational Support

• Carry out routine site and building checks as required.
• Ensure the building is secure at opening and closing times.
• Monitor and maintain appropriate stock levels of clinical and office supplies.
• Report maintenance issues or concerns promptly.

Teamworking

• Work collaboratively as part of a team of four within the reception and administration function.
• Support colleagues during busy periods and contribute positively to team objectives.
• Participate fully in the shared workload and demonstrate flexibility where required.
• Promote a positive, patient-focused culture throughout the practice.

About us

• Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients.
• We pride ourselves on providing high-quality, patient-centered care in a supportive, professional environment. Our team works collaboratively to deliver comprehensive healthcare services to our community.

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We are proud to have received a"Good" ratingfrom the Care Quality Commission (CQC), reflecting our commitment to delivering excellent care. We are now looking for a dedicated and Advanced Nurse Practitioner to help us enhance our diabetes care program.