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Northumberland Customer Service & Admin

Senior AdministratorNHS

Seaton Delaval, NE25 0QJ Fixed-Term £28,392 to £31,157
Posted 23 October 2026 Closing date 3 November 2026
Checked 10 hours ago · still listed on NHS Jobs Closes in 3 days · 3 Nov 2026
Seaton Delaval Rail Station (0.7 miles, direct) Shiremoor (Tyne and Wear Metro Station) (2.3 miles, direct) Wallsend Metro Interchange (5.4 miles, direct)

Job summary

An exciting opportunity has arisen for a proactive Senior Administrator to join the Medicines Manufacturing Centre (MMC)--a cutting-edge NHS pharmaceutical production facility based in Seaton Delaval, Northumberland. This will be on a fixed term contract for 12 months and is suitable as a secondment opportunity. The MMC is in its final design stages. This is a fantastic opportunity to be part of a pioneering NHS manufacturing facility, supporting a leadership team committed to quality, innovation, and patient care. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Candidates need to have the Right to Work within the UK for this post.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Please note for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made.

Main duties of the job

o To provide effective, high-quality administrative support to MMC's Leadership Team and wider team members.o Key point of contact for meeting co-ordination, HR administration, recruitment and onboarding support and visitor/travel managemento The post holder will assist with customer service, procurement and supply chain functions to support service continuity when needed.

All employees of the Medicine Manufacturing Centre (MMC) are currently employed by Northumbria Healthcare NHS Foundation Trust, under Agenda for Change Terms and Conditions. Should the service be transferred into alternative ownership, those employees with start dates prior to the transfer date, will be protected under Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE). Therefore, employees will transfer to the new employer on the same terms and conditions, which are protected and the employees' continuity of employment is preserved

Job description

  • Works in close collaboration with managers in the MMC in the provision of a comprehensive operational management support service to enable them to meet the MMCs needs in line withthe company objectives.
  • To support the management team in the delivery of services to meet high-quality care and performance targets set out by the MMC.
  • Supports projects as requested and takes the lead on other projects in line with capabilities.
  • Key point of contact for HR administration, including Health Roster.
  • Regular communication with employees and managers within the MMC.
  • Regular minute-taking and transcribing of formal and informal meetings, as necessary; as well as providing administrative support to those meetings by assisting in their organisation, preparing and distribution of agendas and collating papers, following up actions, arranging dates, venues, and refreshments, as required.
  • Provide recruitment and onboarding support, including interview documentation, preparing induction materials and ensuring any uniform and PPE requests are processed.
  • Assist in the development and updating of the Departments policies and procedures, to ensure compliance with good practice standards.
  • Implement procedures to ensure compliance with the Trusts policies, procedures and standing financial instructions.
  • Develop and maintain databases/spreadsheets to ensure quick and easy retrieval of information.
  • Resource management ordering of supplies and equipment. Makes recommendations for efficiencies.
  • Reception Cover including assisting with visitor induction
  • Monitoring general telephone line and mailbox to respond to or direct any enquiries to appropriate department

About us

The Medicines Manufacturing Centre (MMC) is a brand-new, purpose-built NHS pharmaceutical production facility located at the Northumbria Innovation and Manufacturing Hub in Seaton Delaval, Northumberland. This cutting-edge centre is part of the North East and North Cumbria Provider Collaborative and has been established to meet the growing need for high-quality, regionally manufactured Ready-to-Administer (RtA) medicines and advanced aseptic products.

Funded with £30 million of investment from NHS England, the MMC will support a secure, sustainable supply chain for critical medicines, particularly for oncology and other high-risk therapies, while creating skilled jobs and driving innovation across the region. The facility is designed to operate under a Manufacturer's Specials Licence (MS) and aims to secure a Wholesale Dealer's Authorisation (WDA(H)), ensuring compliance with MHRA, GMP, and GDP regulations from day one.

At the MMC, quality, patient safety, and staff wellbeing are at the heart of everything we do. Our leadership team is committed to building a culture of openness, learning, and continuous improvement--offering staff a rare opportunity to help shape the systems, teams, and values of a truly modern NHS manufacturing unit.

Working at the MMC means being part of a forward-thinking and supportive team focused on enabling frontline clinical staff to spend more time with patients by delivering safe, ready-to-use medicines.

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