Referrals Administrator - Single Point Access | CAMHSNHS

Job summary

Are you an experienced administrator looking to take the next step in your career?

Would you like to play a part in helping to improve the mental health of children and young people in Buckinghamshire?

If so, we would like to hear from you. We are looking for a motivated, enthusiastic and well-organised Administrator to join our Buckinghamshire Child and Adolescent Mental Health Services (CAMHS) Single Point of Access team.

This is an administrative role where you'll be working alongside administrative and clinical staff, processing referrals, dealing with confidential and sensitive information, taking calls and formatting and sending correspondence to young people and families across Buckinghamshire.

Main duties of the job

SPA serves as the "front door" to Buckinghamshire CAMHS, so you will have excellent communication skills to liaise with parents, professionals and young people about incoming referrals.

We are passionate about delivering high quality, timely treatment and advice to young people and their families. You will gather and input data from new referrals in order to support SPA to continue to deliver and improve this care.

The team receives, at times, a high volume of requests and referrals, so a successful candidate will be solution-focused, calm, kind and responsible, have excellent written and verbal communication skills, with strong IT skills, particularly in Excel, Outlook and MS Teams.

You will work from our office at the Sue Nichols Centre in Aylesbury.

Job description

• To provide a timely administrative service to the Single Point of Access, supporting to ensure that all referrals are tracked through to allocation and/or providing administrative support to the referral process.
• To be responsible for data input and maintaining database information, collating, maintaining, and providing data as required, operating new and existing IT systems and software.
• To assist the business manager in the development, testing and implementation of new processes and systems as required.
• Take and record telephone calls and messages accurately and respond to queries appropriately.
• To accurately type and distribute correspondence and other documents as required.
• Undertake filing, photocopying and general office duties.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

The ability to travel independently between sites within the Trust is essential for this role.

This role does not meet the minimum requirements for Skilled Worker visa sponsorship under UKVI regulations. To be considered, you must already hold the valid right to work in the UK without requiring sponsorship.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team