Patient AdministratorNHS

Job summary

The Imaging Service and departments exist to provide support to the clinicians in charge of the medical care and treatment of patients attending the Trust. It aims to do this speedily and to provide interpretation and advice on results. The department supports the teaching functions of the Trust and its commitment to the research and development of new modalities. The Imaging department work within a high quality management system and have recently been awarded UKAS QSI Accreditation.

Chelsea and Westminster Hospital NHS Foundation Trust believes that our people will get out what they put in, and that requires our active support to develop our people, so we make it a top priority that our staff always feel valued and part of something bigger.

If you are looking for a job where you are professionally developed, working at the forefront of radiology and can go home every single day and be incredibly proud that you are delivering a service of the highest possible standards, then don't miss out on your opportunity to be part of something great.

Main duties of the job

Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery

Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff

Interact with patients and relatives in distress in a sensitive and empathetic manner

Job description

Key responsibilities The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:

A&E Imaging Reception

Clinical Offices

Main Imaging reception areas

Imaging Call Centre

Imaging Secretaries Office

• Support the Team Leader and practitioners with the smooth running of the imaging service
• Liaise with other hospitals and GPs regarding patient care pathways
• Ensure that patients imaging is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
• Continuously up-date the schedules as lists are amended and extra lists are put on.
• Escalate any capacity issues via the local escalation process
• Liaise with patients/carers to arrange imaging appointments for patients
• To provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Ensure all activity is cashed up in a timely manner using Trusts RIS/appropriate IT system including DNAs and discharges.
• Update patient details on Cerner/RIS as appropriate, checking all demographic details on arrival or departure
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide an excellent standard of service to patients at all times
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
• Ensure telephone answer machine is available for out of hours queries; respond to patient/subject queries the next working day.
• Photocopying, filing and other general office duties
• Liaise with consultants and other admin staff regarding patient appointments, referral letters.
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery

About us

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.