Receptionist / AdministratorNHS

Job summary

How to apply: To apply for this position, please complete your application through our organisation's job page. The NHS Jobs site is being used to advertise this vacancy only and should not be used to submit applications.

Do you have excellent attention to detail and strong communication skills? Are you able to manage a busy reception? Are you experienced in providing a high level of excellent customer experience and professional administration support?

If so, we have an exciting opportunity to join our team as Receptionist/Administrator.

Main duties of the job

Working as part of Middlesbrough Council, our team supports those experiencing issues with substance use, domestic violence, and housing. You will be the first point of contact for our service users, providing reception cover across our three buildings, ensuring our service users, other professionals and partner agencies are dealt with pleasantly and promptly.

You will be supporting our teams day-to-day operations and provide clerical support to managers, staff and service users.

Job description

Purpose of the Post:

To provide administrative support to the integrated Vulnerable Persons model.

Duties and Responsibilities:

Undertake a range of tasks and reception duties including, answering telephone, face-to-face enquiries, liaising with relevant staff, dealing with visitors, dealing with routine unexpected problems and situations within the service.

Provide general clerical/ admin, support including photocopying, filing, completion of standard forms, responding to routine correspondence.

Set up and maintain manual and computerised records/management information systems or service specific management information systems.

Sort and distribute mail.

Undertake administrative procedures (reconciliation and processing orders, invoices, etc.).

Planning and scheduling of events/appointments.

Operate relevant equipment/ICT packages (electronic social care databases, Word, Excel, Spreadsheets, Internet).

Maintain stock and supplies, ordering of stationary and other supplies.

Undertake general financial administration including processing orders.

Be aware of and comply with policies and procedures relating to the job holders area of work.

Where appropriate provide supervision for other staff carrying out routine administrative tasks.

Demonstrate duties and allocate work to other members of staff.

Support the role of other professionals.

Attend and participate in relevant meetings as required.

Participate in training and other learning activities and performance development as required.

Contribute to overall ethos of the council.

To undertake duties and responsibilities in accordance with the Council's Policy and Procedures

Be willing to work flexible hours, some of which may be unsociable.

About us

Working as part of Middlesbrough Council, our team supports those experiencing issues with substance use, domestic violence, and housing.