Performance & Operations ManagerNHS

Job summary

The Performance & Operations Manager plays a pivotal role within KFMs Managed Services Directorate, providing business, operational, and performance management support to ensure the effective delivery of non-clinical support services. Working closely with the Head of Operational & Strategic Delivery, the post holder will lead on contract performance reporting, stakeholder engagement, service improvement initiatives, governance activities, and operational projects. The role requires the ability to analyse complex data, develop customer-focused reports, manage contractual information, identify opportunities for improvement, and support strategic decision-making. The successful candidate will work collaboratively with internal teams and healthcare stakeholders to ensure services are responsive, innovative, cost-effective, and delivered to the highest possible standards.

Main duties of the job

We are seeking an experienced and highly organised Performance & Operations Manager to support the delivery and continuous improvement of managed services across healthcare environments. This varied role combines operational performance management, project delivery, stakeholder engagement, governance, and business analysis. You will coordinate contractual reporting, investigate and interpret performance data, support service development projects, manage customer relationships, and identify opportunities to improve efficiency and service quality. The ideal candidate will possess excellent communication and analytical skills, experience working in a fast-paced operational environment, and the ability to manage multiple priorities while building strong relationships with a wide range of stakeholders.

Job description

Job Advert Performance and Operations Manager

Location:Based at Denmark Hill, may be required at other KCH sites, hybrid working

Salary:£57,950 - £65,300 per annum (pro rata)

Contract Type:12 month FTC, Maternity Cover

We are seeking a dynamic and proactive Performance and Operations Manager to join our Managed Services team. This pivotal role involves providing timely, efficient, and effective business and operational support to ensure the delivery of non-clinical services at the highest standards. You will work closely with internal teams and external stakeholders to drive continuous service improvement, manage stakeholder relationships, and ensure operational excellence.

At KFM, you will be part of a supportive and innovative team dedicated to making a real impact in healthcare. We offer a collaborative working environment, and the chance to contribute to the NHS's success.

Key Responsibilities:

• Lead and support service development and continuous improvement initiatives.
• Build and maintain strong relationships with customers and key stakeholders.
• Investigate customer queries and resolve issues promptly.
• Collate and present data for care group contractual requirements.
• Ensure robust operational processes and procedures are in place.
• Support the development of cost improvement projects (CIP).

What were looking for:

• Degree-level education or equivalent relevant experience.
• Proven experience in customer service, operations, and data analysis.
• Excellent communication, organisational, and people skills.
• Strong Excel and Microsoft Office proficiency.
• Project management experience is desirable.
• A proactive, flexible approach, with a curious and reflective nature.

How to Apply:

If you are ready to take on this exciting challenge, please apply with your CV and a supporting statement, addressing how you meet the person specification for this role.

Closing Date:01/11/2026

Interview Dates: 09/11/2026

About us

KFM is a leading provider of healthcare support services dedicated to helping healthcare organisations deliver world-class patient care. Owned by Kings College Hospital NHS Foundation Trust, KFM operates as a public authority with no private sector partners, ensuring that all profits and cost savings are reinvested back into the NHS. The organisation provides comprehensive managed services across all clinical specialities, including procurement and supply of clinical products, medical equipment maintenance and support, technical services, training, and outpatient pharmacy services. With an annual turnover of approximately £180 million and a workforce of more than 350 employees, KFM is committed to innovation, operational excellence, customer service, and supporting healthcare providers to achieve the best possible outcomes for patients.