Director of Patient and Carer ExperienceNHS

Job summary

We are seeking an experienced and compassionate Director of Patient and Carer Experience to provide strategic leadership and ensure their voices genuinely influence decisions at every level of our organisation. You will be the Trust's senior professional clinical lead for service user and carer experience, providing leadership across experience, involvement, participation and co-production.

A central focus of this role will be strengthening the way we listen to, involve and work alongside carers and families. You will champion meaningful co-production, ensure carers and families have opportunities to influence service improvement and strategic decision-making, and help create a culture where their knowledge, experiences and contribution are recognised and valued.

You will lead the Trust wide Service User and Carer Experience Strategy and ensure learning from complaints, concerns, compliments, surveys, engagement and feedback leads to demonstrable improvements in quality and care.

We are looking for a registered healthcare professional with significant senior healthcare leadership experience and expertise in patient and carer experience, quality improvement, clinical governance, engagement and co-production. You will bring compassionate and inclusive leadership, excellent influencing skills and the ability to create trusted relationships with service users, carers, families, communities and partners.

Main duties of the job

The Director of Patient and Carer Experience is the Trust's senior professional clinical lead for service user and carer experience. Working as part of the Patient Experience Directorate and reporting to the Chief Patient Experience Officer, the postholder provides strategic leadership, professional advice and expert guidance to ensure that the voices, experiences and outcomes of service users, carers and families are integral to the delivery, improvement and redesign of services.

The postholder will ensure that service user and carer experience is considered alongside safety, clinical effectiveness, equity and outcomes within the Trust's quality governance framework.

As a registered health care professional, the postholder is professionally accountable for ensuring that service user and carer experience is embedded as a core component of quality, alongside patient safety and clinical effectiveness, and that learning from feedback, complaints, concerns, incidents, compliments and engagement activity results in demonstrable service improvement.

Job description

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.