Albany ReceptionistNHS

Job summary

The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outpatients clinics in the Albany Unit.

You will be expected to accurately record patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital's Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.

Main duties of the job

• To provide a friendly and welcome reception service to patients attending KingstonHospital appointments providing clear advice, guidance information and assistance as appropriate.
• Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
• Receive information from department managers and relay to patients and visitors as appropriate.
• To record attendance (check in) and book follow up appointments of patient's consultation on CRS.
• Ensure patient information is accurately recorded and fully maintained on CRS and update patient records on CRS on every visit, ensuring that accurate patient data is recorded.

Continued on attached JD...

Job description

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

About us

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.