WorkWell Service Manager (Clinical)NHS

Job summary

1 x Service Manager (Clinical)

Band 8a | Work and Health Team | Birmingham, Wolverhampton and hybrid working

We are seeking an experienced registered healthcare professional to lead the clinical model for WorkWell, an early-intervention service supporting people whose health is placing their employment at risk, or who have recently left work because of ill health. You will make work as a health outcome central to delivery, ensuring participants receive evidence-based, person-centred assessment and coordinated support to remain in, return to or move towards good work.

What you will bring

You will be a registered nurse, mental health or learning disability nurse, or Allied Health Professional, with substantial specialist knowledge of vocational rehabilitation and experience of leading complex clinical service development across organisational boundaries. You will combine credible clinical leadership with strong programme delivery, analytical and influencing skills, and be able to translate evidence into practical pathways, standards and improvements. A commitment to reducing health inequalities, involving service users and working collaboratively across systems is essential.

This is an exciting opportunity to contribute to a high-profile pilot programme supporting the interface between work and health, while working with partners across the health and care system to improve outcomes for people, communities and services.

Main duties of the job

Your key delivery objectives:

Establish the clinical model: develop a consistent cluster-wide multidisciplinary approach, including vocational rehabilitation and effective links with Occupational Health, primary care and community services.

Embed safe, high-quality practice: implement robust clinical governance, safeguarding, escalation, supervision, audit and continuous-improvement arrangements across all delivery partners.

Integrate pathways: position WorkWell within neighbourhood health teams and build clear referral and onward-support routes across health, employment, local authority, employer and VCSE services.

Deliver measurable outcomes: improve participant access, experience, wellbeing, work retention and return-to-work outcomes, using performance insight and feedback to address inequalities and improve the service.

Build clinical capability: coordinate training, provide specialist advice and strengthen confidence among clinicians and partners in work-focused conversations and interventions.

Provide delivery assurance: maintain grip on quality, activity, risk, milestones and resources; hold partners to account and ensure delivery remains on time, within budget and aligned to agreed standards.

Job description

Please refer to the full job description and person specification attached.

In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do:

• Commissioning for Value and Outcomes
• Accelerating Neighbourhood Health at Pace
• Making the Best Use of Digital Solutions in our Pathways
• Financial Discipline / 2% Productivity
• Advancing Health Equity
• Integrated Partnership

Job Purpose:

We know that good quality work is critical to the economic, mental and physical health and wellbeing of all communities. We see the need for an integrated, whole-system approach to address health-related barriers to work that individuals face. The WorkWell Service will enable us to support those recently unemployed or at risk of unemployment through development of work well plans.

This post will lead on the delivery of the cluster WorkWell Service up to March 2029 working in partnership with Local Authorities, Primary and Community Care, DWP and Voluntary and Community Organisations. The post holder will work with partners to ensure the delivery of the WorkWell Service for up to 1500 people.

As a member of the senior team within the directorate the postholder will deputise for the Learning and Change Lead Work and Health Integration as and when required.

The Job holder will be accountable for:

Leading on clinical delivery of the WorkWell Service Managers to provide organisational assurance in the following areas:

• Governance ensuring the right people make the right decisions using the correct information.
• Transparency independent review and challenge for WorkWell Service delivery.
• Continuous Improvement central point for lessons learnt, supporting delivery partners to review and improve.
• Traceability managing all documentation, decisions etc. and spend, through a clear process and structure.
• Accountability holding Delivery Partners to account for project delivery and challenging non-delivery.

The role will support the development and delivery of a WorkWell Service, with a focus on the development of MDT approach, development of Vocational Rehabilitation approach including the development of strong links with Occupational Health services across the cluster. with respect to the delivery of plans agreed with the Joint Work and Health Directorate and System Governance. Accountable and reporting to the Learning and Change Lead for Work and Health Integration the post-holder will be required to work closely with partners to ensure the delivery of and continual development of a robust programme management framework, which ensures that service activities are well coordinated, closely monitored, accurately reported, remain on schedule to deliver on time/to budget and if not, are challenged appropriately. The WorkWell Service Project Manager will provide a pivotal role in helping embed a culture of continuous clinical improvement with the focus of work as an health outcome within the WorkWell Service to become an integral part of the services management and assurance framework. The post holder will also start the development of embedding the services within the Neighbourhood health teams and associated stakeholders.

The post holder will support the SRO and the project team to ensure that their workstreams are planned and managed effectively and take the lead in their successful delivery.

• Lead on management and delivery of the WorkWell service
• Development of the cluster wide MDT approach and other associated clinical interventions.
• Liaise with appropriate partners across the system and build relationships to support partnership working
• Develop and implement a management information approach to ensure information is properly managed and performance reported and best practice is shared across the team, Directorate and delivery partners
• Take a lead in the coordination of training & development for relevant clinicians to promote the services.
• Oversight and management of service budgets

The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

About us

Birmingham, the Black Country and Solihull Integrated Care Board (ICB) brings together the NHS, local councils and voluntary sector partners to support 2.7 million people. Our vision is to make the area the healthiest place to live and work by improving life chances and reducing inequalities.

As an employee, you will demonstrate our system values, champion inclusion and help address health inequalities so everyone can thrive. In return, the ICB offers a supportive, ambitious and inclusive workplace, with opportunities to develop and work with partners to deliver meaningful change.

The ICB is committed to a workforce that reflects the population of Birmingham, the Black Country and Solihull. We promote equality, diversity and inclusion and welcome applications from everyone who meets the role criteria, regardless of age, gender, disability, race, religion or sexual orientation.

The ICB is a registered Disability Confident Employer. We welcome applications from disabled people and will shortlist suitable applicants who meet the essential criteria.

Employees formally notified that they are at risk of redundancy within the organisation will receive priority consideration for this vacancy if they meet the roles essential requirements. This supports redeployment and helps minimise compulsory redundancies.