Medical ReceptionistNHS

Job summary

We are seeking a dedicated and professional Part-Time Medical Receptionist to join our healthcare team here at The Avenues Medical Centre. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring smooth operations within the GP Practice and enhancing the patients experience.

Main duties of the job

Greet patients and visitors warmly, professionally and friendly ensuring a welcoming environment

Manage patient check-in and check-out processes, including verifying personal information and contact details. Assisting patients using the self check-in machine in the waiting room

Schedule appointments, confirm bookings, and handle cancellations or rescheduling requests

Maintain accurate patient records and ensure confidentiality in accordance with the data protection regulations

Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members. Including patient call backs

Process incoming mail and manage correspondence effectively

Process medication requests from patients

Maintain an organised reception area, ensuring it is tidy and well-stocked adhering to the surgeries Clear Desk Policy

Collaborate with healthcare professionals to facilitate efficient patient flow within the practice

Utilise the use of our Extended Access Appointments & CDC Centre

Follow and adhere to all Practice Processes, Protocols, SOPs & Practice Policies. You will also be required to keep up to date with any changes

Manage the Reception Teams generic email account, action all emails accordingly and in a timely manner.

Signpost and Care Navigate patients to the most appropriate care/service. This may include a Pharmacy First Referral etc

Job description

Responsibilities:

Greet patients and visitors warmly, professionally and friendly ensuring a welcoming environment

Manage patient check-in and check-out processes, including verifying personal information and contact details. This would also include updating the patients records where needed. Assisting patients using the self check-in machine in the waiting room

Schedule appointments, confirm bookings, and handle cancellations or rescheduling requests

Arrange/book interpreters where needed for patients using AA Global either booking via their online portal or over the telephone

Maintain accurate patient records and ensure confidentiality in accordance with the data protection regulations/GDPR. Document clearly & accurately

Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members. Including patient call backs

Checking on the patients record if Third Party Consent has been granted if you are not speaking to the patient directly. Should no consent be documented on the record follow the practice policy and adhere to Data Protection, GDPR and Patient Confidentiality

Process incoming mail either by internal post or external post and manage correspondence effectively. Opening, date stamping, initialing and passing all documents onto the correct team

Process medication requests from patients face to face at the front reception desk, online requests via System Online or the NHS App, email, telephone (certain cohorts of patients only) or paper requests

Maintain an organised reception area, ensuring it is tidy and well-stocked with necessary materials adhering to the surgeries Clear Desk Policy

Accepting samples at the front reception desk following the practice process and passing onto the nursing team to action

Collaborate with healthcare professionals to facilitate efficient patient flow within the practice

Utilise the use of our Extended Access Appointments on remote booking & CDC Centre

Undertake mandatory training either online or face to face when required and keeping up to date with all training. You will also be required to monitor when your training is due for renewal. Attend PTL afternoons

Follow and adhere to all Practice Processes, Protocols, SOPs (Standard Operating Procedures) and Practice Policies. You will also be required to keep up to date with any changes/updates

Process cash payments for Non-NHS Private work from patients which is chargeable following the practice Private Charges list. Being responsible for issuing the patient with a receipt of payment, log/document in the patients record and place all monies in the secure Private Money Box, maintaining the money is kept secure & safe.

Support the GP Partners and Nursing Team to chaperone in appointments as needed once you have undertaken the relevant training.

Manage the Reception Teams generic email account, action all emails accordingly and in a timely manner.

Signpost and Care Navigate patients to the most appropriate care/service. This may include a Pharmacy First Referral, signpost to NHS111, Urgent Care etc

Action tasks and other duties assigned to your work station that day.

About us

Single site GP Practice4 GP Partners & 1 Salaried GPLead Nurse, HCA & PhlebotomistAdmin: 2 Coders, 2 Secretaries, Pharmacy Tech & 5 Receptionists

Benefits:

Company pension.

On-site parking.

Ability to apply for an NHS Blue Light Discount Card.