Resident liaison OfficerJobsGoPublic

About The Role

We are recruiting for a Resident Liaison Officer in the Fire and Building Safety Team.

About the Role

Tower Hamlets is rebuilding its

team dedicated to deliver the London Remediation Acceleration Action Plan to

keep residents safe in their homes.  The

rebuild includes recruitment of a Resident Liaison Officer.

This is an excellent opportunity

to work alongside and support EHOs on a wide range of diverse and complex

buildings.

The role is the main point of

contact for residents and leaseholders affected by inspections, enforcement,

and remediation works. The post ensures residents are communicated with by

developers and can easily understand what is happening, what it means for them,

and what will happen next and the expectations they can have of developers and

building owners.

The post focuses on clear

communication, resident support, and managing concerns, helping residents

through what can be complex and disruptive work in their homes, while

supporting successful programme delivery.

Key Responsibilities

Building positive relationships

Providing information in a clear and

understandable way

Support residents and resident groups to

articulate their concerns.

Promote a resident focus and solution led

approach with contractors, developers and managing agents

About You

You will have:

Knowledge of Building Safety Act 2022.

Excellent communication and organisational

skills

Experience in a resident-facing, customer service, housing, or liaison role

Able to manage challenging conversations, complaints and sensitive situations.

A commitment to improving housing standards and

resident safety

This is a fixed term contract for 24 months.

Our Benefits

Competitive salary.

Local Government Pension Scheme membership.

Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.

Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.