Housing Options WorkerCouncil

We have an exciting career opportunity in homeless services, working in the City of York Council statutory homeless sector within the Housing Options Team.

We are looking for a committed and enthusiastic individual to provide high quality housing advice and innovative solutions to people who are homeless, or at risk of homelessness.

You will need good interpersonal skills and the ability to adapt and react quickly to fast changing situations.

This role focuses on preventing and relieving homelessness and proactively exploring housing solutions. You’ll provide general advice and manage an active caseload with responsibility for statutory legal duties and decisions in accordance with legislation (Housing Act 1996 and Homeless Reduction Act 2017).

The role is within the Housing Options Team and involves a mixture of home and office working plus work in community settlings.

Please refer to the job profile for a summary of the  main tasks and duties, and for the key skills and experience required for this role.

This is a challenging but a hugely important and rewarding role. We’re a supportive team and pride ourselves on the service we provide. If you think you have the skills, knowledge & experience required as stated in the job profile, we would really like to hear from you.

This post is not suiatble as a job share opportunity. 

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Judi Dove (Housing Options Manager) at [email protected] or on 01904 551219

Closing date: Sunday 15 November 2026 at 12 midnight

Interview date: Friday 27 November or Tuesday 1 December