Customer Service AdvisorCouncil

Terms and Conditions: Permanent, Full time 37 hours

Department: Policy, Strategy & Corporate Support

Interview Date: w/c 22 November 2026

Why This Role Matters

Every day our residents rely on us for the essentials - from ensuring their recycling is collected to navigating complex social care. As a member of our Customer Service team you aren't just answering phones you are a problem-solver, a guide and a friendly voice for someone who might be having a difficult day.

We are looking for dedicated individuals to join us on a permanent basis to help us continue making life easier for our community.

What Your Day Will Look Like

In this role variety is an understatement. You’ll be part of the team who are the front-line face and voice of the council who collectively operate across multiple channels:

• Digital & Voice: Handling enquiries via telephone, email, social media and live chat in our fast-paced contact centre.
• Face-to-Face: Providing high-quality support at our three reception centres across the borough.
• Expert Navigation: Helping residents with everything from Council Tax and Benefits to Registrars, Highways and Environmental Services.

Don't worry if you aren't an expert on local government yet, we provide in-depth training and ongoing support to ensure you have the knowledge and confidence to excel, regardless of your contract type.

Who You Are

We are looking for people who are naturally curious and genuinely empathetic. You’ll be a great fit if you:

• Are a people person: You have a passion for great service and can stay calm and patient, even when a situation gets tricky.
• Are tech-savvy: You’re comfortable jumping between multiple IT systems and can summarise complex info into clear, concise notes.
• Enjoy learning: You enjoy developing new knowledge and can become confident working across a range of services and departments.
• Are adaptable: You enjoy a challenge and like the fact that no two days (or two enquiries) are ever the same.

Ready to Join Us?

If you’re flexible, friendly and ready to make a real difference in your local community we’d love to hear from you!

If you are a previous applicant for this role within the last 6 months and were unsuccessful, please could you refrain from re-applying at this time .

We move fast! We may close this listing early if we receive a high volume of brilliant applications, so get yours in soon! 

We encourage candidates to complete their application using their own words and experiences. While AI tools may be used for support, applications should accurately reflect your individual skills, knowledge, and suitability for the role.