Intermediate Care Clerical OfficerNHS

Job summary

We are seeking an enthusiastic and dynamic individual to work within Intermediate Care Services in the delivery of administrative support that will promote real improvements in patient safety, patient experience and clinical effectiveness.

This is an excellent opportunity to gain experience in working across the different sites of intermediate care, involving both the hospital and community teams, and develop an exciting career within Intermediate Care in Walsall.

We are looking for a clerical officer who will support an efficient and proactive service. We are an integrated multi disciplinary team involving health and social care professionals including occupational therapists, physiotherapists and social workers

Please note this advert will close early should a high number of applications be received.

Main duties of the job

To support Intermediate Care Services with clerical tasks, managing referral processes, data collection, IT duties, ordering of stock, and liaising with patients and their families.

To work with the Intermediate Care service, involving health and social care professionals. Supporting clinicians and professionals with daily admin tasks.

To maintain Walsall Healthcare NHS Trust standards in all aspects of the job.

Job description

• Communicate effectively and maintain good working relationships with non-clinical and clinical colleagues and all other members of the multi-disciplinary team i.e. GPs, Social Care, and Independent Sector to provide a co-ordinated and efficient patient focused service.
• Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients, and clients as appropriate to the job.
• Request necessary items, information, or services from other departments.
• Act as central point for all routine non-clinical enquiries, messages, and communications (verbal and written).
• Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs within the scope of the job and providing nonclinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders.
• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the public and members of the multi-disciplinary team.
• To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
• Comments and contributes to local administrative and secretarial policies and procedures.
• Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures.
• Be responsible for ensuring confidentiality is always maintained in accordance with the Data Protection Act and organisations policies and procedures.

Please find full details in attached JD and PS

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.