PCN Operations and Business Support OfficerNHS

Job summary

Role advertised is for 28 hours per week.

We are seeking an enthusiastic, organised and motivated PCN Operations and Business Support Officer to join our growing team and play a key role in supporting the operational delivery and ongoing development of our services.

The PCN Operations and Business Support Officer will provide comprehensive operational, administrative and project support across the PCN. Working closely with the PCN Neighbourhood Operations Manager, General Manager, Clinical Director and Service Leads, you will help ensure the effective delivery of services and support the implementation of PCN priorities and strategic objectives.

The post-holder will support service development, workforce initiatives, performance monitoring, governance processes, financial administration and stakeholder engagement activities, helping to drive continuous improvement across the organisation.

This is an excellent opportunity for someone who enjoys a varied role and wants to make a genuine difference within primary care. You will work closely with clinical and operational leaders, gaining exposure to service development, transformation and neighbourhood healthcare initiatives whilst helping shape the future of local healthcare services.

This role offers the opportunity to make a meaningful impact for patients across a network of eight practices, supporting the continued development of integrated neighbourhood healthcare services.

Main duties of the job

You will:

• Support effective day-to-day operational delivery of PCN services, including the Home Visiting Service and Social Prescribing Service.
• Have Line Management responsibilities (including a small team of Social Prescribers), undertaking supervision, day-to-day management, mentorship, monitor sickness and absence/training, and undertake annual appraisals.
• Lead and support PCN-wide projects/new developments, driving innovation and integration.
• Provide, where required, representation on appropriate committees/working groups on behalf of the PCN/services.
• Coordinate meetings, projects, service reviews and improvement initiatives.
• Produce reports, audits, presentations and performance information to support decision-making.
• Assist with workforce planning, recruitment, induction and staff administration.
• Support contract monitoring, service evaluation and quality improvement activities.
• Contribute to governance, risk management and compliance requirements.
• Develop positive working relationships with practices, partner organisations and system stakeholders.
• Support financial reporting, budget monitoring and resource management processes.
• Lead/Assist with communications, engagement activities and implementation of new projects.
• Be a key point of contact for the Home Visiting Service and Social Prescribing Service.

Job description

Please refer to the Job Description and Person Specification, which gives key details of the role and essential and desirable criteria for the person specification.

About us

South Hardwick Primary Care Network (PCN) is committed to delivering high-quality, patient-centred services that improve outcomes for our local population. We work collaboratively across our member GP practices and with system partners to develop innovative services that support proactive, integrated care.

The PCN consists of eight GP practices serving approximately 71,000 patients across the South Hardwick footprint. Working together, we provide a range of enhanced services designed to improve access, reduce health inequalities and deliver coordinated, neighbourhood-based care to our local communities.

South Hardwick is a mix of former mining communities, suburbs, and rural communities to the south of Chesterfield.

What We Offer

• A rewarding role that directly contributes to improving patient care and service delivery.
• The opportunity to work within a supportive and innovative Primary Care Network.
• Opportunities for personal and professional development.
• Involvement in exciting projects designed to improve population health and neighbourhood working.
• Eligibility to join the NHS Pension Scheme.
• Starting annual leave entitlement of 27 days per year, plus 8 bank holidays (pro rata for part-time employees with entitlement increasing with length of service.
• Flexible and hybrid working options where service need allows.