GP ReceptionistNHS

Job summary

We are looking for an enthusiastic and highly organised Medical Receptionist to join our fast-paced reception team. This role is ideal for someone with strong communication skills, a patient-focused approach and the ability to multitask effectively in a busy healthcare environment.

As the first point of contact for patients, visitors, and healthcare professionals, you will play a crucial role in ensuring the smooth operation of our front desk. You will handle high volumes of incoming enquiries, both in person and over the phone, requiring a calm and professional manner. Additionally, you will need to learn, retain and accurately share complex information regarding services, procedures, and patient pathways.

Main duties of the job

• Manage a fast-paced reception desk, handling high volumes of patient and healthcare enquiries efficiently and professionally.
• Process incoming correspondence from hospitals, community services, and other healthcare providers, ensuring patient records remain up to date and clinicians are well informed.
• Schedule and coordinate appointments, ensuring optimal patient flow while managing multiple demands.
• Respond to queries with clarity and accuracy, signposting patients to the appropriate services when needed.
• Handle prescription requests, referrals, and administrative duties while maintaining strict confidentiality.
• Demonstrate excellent problem-solving skills, dealing with urgent situations calmly and effectively.
• Work collaboratively as part of a team to support the overall smooth running of the practice.

Job description

• Full-time position (4 working days per week).
• Three days: 08:00 18:30, with a 20-minute paid coffee break and a 1-hour unpaid lunch break.
• One day: 08:00 17:30, with the same break structure.
• Generous annual leave 5 weeks holiday entitlement.

About us

Cranleigh Medical Practice is a leading healthcare provider committed to delivering high-quality patient care in a supportive and professional environment. We serve a diverse community, offering a wide range of medical services, from routine check-ups to specialized treatments. Our team includes experienced doctors, nurses, and administrative staff, all working together to ensure every patient receives personalized and compassionate care.

At Cranleigh Medical Practice, we foster a collaborative and inclusive atmosphere. Our staff members are passionate about their roles and dedicated to continuous professional development. We encourage open communication and teamwork, creating a positive and respectful work culture. This enables our team to provide the best possible care while maintaining a healthy work-life balance.

Working with us means being part of an organization that values both individual contributions and team success. We offer competitive benefits, opportunities for career advancement, and a supportive environment that encourages professional growth. Whether youre just starting your career or looking for a new challenge, Cranleigh Medical Practice offers a rewarding and fulfilling experience.