Roving ReceptionistNHS

Job summary

We are looking for a Roving Receptionist to join the PCS team and play a vital role in helping patients access the care and support they need. This varied, zero-hours role involves working across our 9 GP practices, supporting different teams and bringing your skills to where they are needed most.

You will be the first point of contact for patients providing excellent customer service and efficient administrative support.

The opportunity gives you the freedom to work across different GP practices, gain varied experience and enjoy a working pattern that can fit around your other commitments.

Main duties of the job

This is a 0 hour role where you will cover reception across any of our 9 practices.

You will be the first point of contact for patients, managing appointments, answering calls and emails, updating patient records using SystmOne, and providing essential administrative support to clinicians. You will deliver excellent customer service, handle sensitive information with confidentiality, and ensure every patient is treated with dignity, respect and compassion.

Job description

• Welcome patients as the first point of contact checking their details and supporting them through their journey in practice.
• Complete a number of administrative duties including answering the phones, replying to email queries, registering patients, updating records and scanning or processing documents and post.
• Handle any task or enquiry in a professional and friendly manner ensuring we give the best customer service to patients and visitors.
• Use SystmOne for booking, amending or cancelling appointments, updating contact details and support clinicians with prescriptions, letters or notes for patients.
• Manage requests, respond to enquiries and direct patients to the appropriate team or service.
• You will act as a chaperone for patients when required.
• Maintain a high standard of confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately and treating all patients with dignity, respect and compassion.
• Undertake relevant training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care, ensuring all duties are carried out in line with practice policies, procedures and best practice.

About us

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.

Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.