Assistant Service ManagerNHS

Job summary

Are you an organised, proactive problem-solver with a passion for supporting clinical teams?

We're looking for an Assistant Service Manager to join our busy Medical Rota Team, helping to deliver a seamless 7-day service that keeps patient care running smoothly.

In this pivotal role, you'll coordinate complex medical rotas, ensure safe staffing levels, and work closely with clinicians and managers to respond to service needs in real time. You'll be the go-to person for rota queries, troubleshooting, and forward planning--making a tangible difference to both staff experience and patient care.

Main duties of the job

To manage and work with the Rota Co-ordinators to ensure rotas are created and distributed to specific deadlines. To liaise with other stakeholders and attend regular planning meetings.

To manage the day-to-day running of the medical staffing rotas for the Emergency Department, Acute Medicine and Medicine on call areas.

To line manage the Rota Team, ensuring that key performance targets are met.

To deputise for the Service Manager where required and attend regular update meetings with clinical colleagues to ensure weekly monitoring and forward planning to ensure rotas are covered to meet core staffing requirements.

To deputise for the Service Manager to ensure safe staffing levels for ward areas.

To be the point of contact for escalations and to assist with problem solving where required.

To work with the Service Manager to ensure that financial expenditure and cost improvements are monitored in relation to reducing medical locum expenditure and suggesting the most cost effective ways to ensure safe staffing.

Job description

Please see the attached Job Description and Personal Specification for details on the main duties and responsibilities for this role.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.