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Southampton Customer Service & Admin

AdministratorNHS

Southampton, SO16 4GX Permanent £25,760 to £27,476
Posted 26 October 2026 Closing date 8 November 2026
Checked 14 hours ago · still listed on NHS Jobs Closes in 8 days · 8 Nov 2026
Redbridge (Hants) Rail Station (1 mile, direct) Wootton (Isle of Wight Steam Railway) (16.7 miles, direct) Albion Place (2.4 miles, direct)

Job summary

An exciting opportunity has arisen for an enthusiastic, committed and well-motivated Team Administrator to join the Urgent Community Response team in Southampton.

The Administrator role is a pivotal part of the Service, supporting both the administrative, clinical and therapy teams across Southampton City.

You will need to possess strong prioritising and excellent organisational skills together with the ability to remain calm in a busy and dynamic environment. The work is varied, challenging and fast paced which requires a flexible approach.

We are looking for someone that has experience in working in a team. You need to be able to demonstrate strong communication skills, be organised and possess good IT skills, including competence with Microsoft Office. Experience of System One is desirable although all training will be provided.

The successful applicant must be flexible, should possess excellent time management skills, be self-motivated and have a positive attitude with a customer focused approach.

This is a full time post (37.5 hours pw) based in Oakley Road, Southampton. There will be an expectation to work some weekends but hours can be discussed at interview.

Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.

Main duties of the job

To provide comprehensive administrative support to the service both in the Community and Emergency Department.

To work as part of a skill mix team to provide a comprehensive administrative

support service

To effectively prioritise and manage own workload and oversee workload of

team as necessary, whilst maintaining confidentiality and diplomacy at all

times, both independently or as part of a team

To work without direct supervision and show extensive use of initiative in

prioritising and making decisions in relation to effectively supporting the

smooth operation of the service

To carry out other duties as necessary to meet the changing needs of Solent

NHS Trust, in accordance with management requirements and appropriate to

banding

All duties will be carried out within the Trusts Information Governance,

recording, and data sharing procedures and guidance.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

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