Reception AdministratorNHS

Job summary

This role is at the heart of our organisations day-to-day operations. As the first point of contact for many of our clients, visitors, and team members, youll play a vital part in creating a welcoming, professional, and efficient environment.

We created this role to support our growing need for reliable, organised, and people-focused administrative support. Youll be joining a team that values collaboration, empowerment, attention to detail, and a proactive approach to problem-solving.

Your work will help ensure that our front-of-house experience reflects the high standards we set across all our services. From managing enquiries and coordinating appointments to supporting internal processes, youll be instrumental in keeping things running smoothly and helping others do their best work.

We provide the tools and support individuals need to challenge themselves and push their recovery to its fullest potential, empowering them not only to recover but to thrive.

Main duties of the job

As a Reception Administrator at STEPS, you will provide the first point of contact for STEPS clients, visitors, external organisations and suppliers as well as providing vital administrative support for our service. You will work as part of a wider inter-disciplinary team with collective responsibility for delivering first-class service in rehabilitative care aligned with STEPS values and behaviours.

We know that exceptional care begins with exceptional people. Thats why weve built a specialist interdisciplinary team, who bring not only skill and experience, but real compassion to every interaction. We employ 180+ team members in both clinical positions and in business support roles and we are proud of the culture we have established where all team members share our philosophy, values and dedication to delivering excellent client care.

Our team is united by a common purpose, dedicated to continually learning from one another, and committed to giving their utmost for those we support.

We invest and nurture the development of our team, and through training, shared learning, and research, we give them the tools to grow, stay inspired, and remain at the forefront of their area of work.

Job description

This Job description is an outline which reflects the present requirements of the post and is not intended to be exhaustive list of duties the post holder will be expected to fulfil.

To provide a professional, courteous and prompt first point of contact for clients, visiting families, guests and external visitors.

To be responsible for providing a client-centred reception service which;

• Deals with all enquiries appropriately, referring issues which cannot be resolved immediately by referring to the correct team member
• Maintains appropriate call and action logs
• Ensures that the correct processes are followed for client and guest sign in and sign out, including making sure people are aware of the correct site safety procedures
• Carries out all start and end of day processes for reception
• Ensures that the reception area and the admin office is kept tidy and presentable at all times
• Takes delivery and sign for packages and post
• Takes cash/card payments from clients and team members when necessary
• Books taxis for clients and visitors when requested or agreed by a STEPS team member according to the relevant procedures

To provide additional administrative support as appropriate, for example;

• Typing up clinical notes as required
• Input client timetables
• Raise Invoices
• Order clinical supplies, stationery and other equipment as requested

To comply with STEPS policies and procedures at all times

To maintain client confidentiality at all times whilst carrying out duties. To ensure confidentiality of information in respect of records maintained and tasks undertaken

To undertake any other duties which may be specified from time to time by Head of Admin that are within the level and responsibility appropriate to the post

To effectively communicate using a variety of styles that demonstrates the values and behaviours of STEPS.

To communicate with people clearly and in a manner and at a level and pace appropriate to their abilities, preferences and beliefs.

To be respectful of a clients dignity at all times and develop effective relationships with clients, their families, carers, the interdisciplinary team.

About us

At STEPS Rehabilitation, our mission is to enable individuals to reach their fullest potential following catastrophic injury or illness, through expert, compassionate, and cutting-edge rehabilitation. We deliver bespoke, evidence-based therapies, led by an exceptional interdisciplinary team, to achieve the highest standards of recovery and life quality.

We build strong partnerships with clients, their families, and external professionals from the outset ensuring rehabilitation programmes, discharge planning, communication, and support are seamless from day one.

As a nationally recognised, multi-award-winning residential centre for neurological and complex trauma rehabilitation, we welcome individuals aged 16 and over from across the UK and beyond.

Our work sets benchmarks in clinical excellence, innovation, and research in neurorehabilitation.

Our philosophy

We believe recovery is a truly collaborative journey, involving not only each individual but also their families and friends, who support their efforts every step of the way. We engage everyone as much as they wish in this process.

By harnessing each persons unique drive and determination, alongside our clinical expertise, unwavering care, and a blend of cutting-edge technologies, traditional therapies, and comprehensive residential rehabilitation, we strive to achieve the best possible outcomes.